1. IFSM-accredited fire risk assessor training - tailored specifically for high- and low-rise flat blocks in England and Wales (three-day course)

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    IFSM-accredited fire risk assessor training

    The press is full of stories about organisations not having sufficient fire risk assessments. Some don’t even know whether the assessments they do have are even suitable. Are you one of them?

    This comprehensive three-day training programme will give you the knowledge and confidence to undertake an assessment of your own and audit your completed contractor’s assessments.

    Developed with industry professionals, we’ve tailored this course specifically for high- and low-rise flat blocks in England and Wales so you can be assured that the content is relevant to you. What’s more, the course has been accredited by The Institute of Fire Safety Managers (IFSM).

    This is the definitive guide to carrying out and understanding fire risk assessments.

    But don’t just take our word for it, have a look at what some of our previous delegates had to say…

    Easy to understand, enjoyable and thoroughly developed my knowledge of fire safety. I learned the correct way in which to carry out an inspection and look at every tiny detail.
    Stuart Adkins, Surveyor, WM Housing Group

    I am now fully confident to carry out fire risk assessments in my workplace as a result of this excellent training course.
    David Mulcahy, Health and Safety Advisor, Riverside Group

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and 16 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you. You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    Please note that this is a three-day course.

    SOLD OUT

    If you would like to be added to the reserve list, please email events@hqnetwork.co.uk.

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    Delegate fees:
    Full price: £799.00 *
    Members of the Health and Safety Network: £699.00 *

    * All prices are subject to VAT.

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  2. Leasehold services: it's all about the performance

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    Leasehold services: it's all about the numbers

    What do your performance indicators tell you about your leasehold services?  Are you measuring and reporting the right things?  Are your indicators helping you shape your services and drive up performance?

    Should you have separate KPIs for tenants and leaseholders? What about shared owners?

    How do you report to your board? Your executive team? And your leaseholders?

    This seminar is all about KPIs and performance standards for leasehold services. It looks at:

    • The criteria for KPIs in leasehold management
    • The extent to which KPIs need to be set for leasehold
    • Which services could be covered within corporate KPIs
    • What leasehold teams might report in accordance with the lease, legislation and corporate objectives
    • The performance standards that leasehold teams could and should set
    • How to meet leaseholder expectations for information on service delivery.

    There will be guidance, advice, case studies and debate, with:

    • Ann Faulkner, Associate, The Leasehold Network
    • Ana Kandri, Legal Advisor, LEASE
    • Laurence Khellas, Head of Customer Accounts, East Thames
    • James Caspell, Head of Income, Home Ownership and Business Improvement, Sutton Housing Partnership
    • Emma McSweeney, Head of Home Ownership and Income, Phoenix
    • Vicky Corner, Business Support Manager, Riverside

    Who should attend?

    This event is essential for everybody who works with leaseholders – specialist leaseholder teams, housing managers, maintenance staff, customer advisors and business analysts.

    This event will also be held in Manchester.

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    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 22 December 2017.  

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  3. Spotlight on GDPR – a practical guide for social landlords

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    Spotlight on GDPR

    "Make no mistake, this one’s a game changer!”

    The cautionary words of the Information Commissioner Elizabeth Denham who was talking about The General Data Protection Regulation 2016 (GDPR). It replaces the current Data Protection Act 1998 and affects all businesses who deal with personal data.

    It is essential that all organisations prepare for the forthcoming changes. Arrangements should be made to ensure compliance with the new regime, coming into force in May 2018.

    HQN is teaming up with GDPR experts - Short Richardson & Forth (SRF) Solicitors - for these practical workshops.

    SRF are in regular contact with the Information Commissioner’s Office (ICO) on enforcement cases, so have first-hand experience of when things go wrong. They know what the key issues are and are well acquainted with many of their enforcement officers. SRF's approach to GDPR is to ensure early compliance to avoid falling foul of the regulator.

    To guide you through the new regulation, the experienced team at Short Richardson & Forth Solicitors will be joined by HQN's very own GDPR specialist Steve Palmer who will offer practical advice and guidance based on the in-house training he delivers to housing providers across the country.

    By attending our GDPR workshops you will:

    • Get the latest guidance from the ICO on GDPR
    • Understand the specific challenges facing social landlords in delivering GDPR
    • Learn potential pitfalls and how to avoid them
    • Develop ways to practically plan and prepare to achieve compliance by May 2018.

    Who should attend?

    • Data analysts and administrators
    • Business transformation professionals
    • Governance managers
    • HR professionals
    • Customer service teams with responsibility for handling personal data
    • IT teams.

    This event will also be held in London.

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    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 10 November 2017.

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  4. Improving performance and creating efficiency around income collection for Universal Credit - FREE breakfast seminar

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    Improving performance and creating efficiency around income collection for Universal Credit

    HQN and Mobysoft are hosting a free breakfast seminar examining ways social housing providers can improve their income collection performance and generate wider efficiencies for their business.

    The morning seminar will run from 9.00am to 11.30am and include a series of presentations by landlords highlighting how they are looking to protect revenues against Universal Credit, as well as the opportunity to network with fellow housing professionals.

    Speakers will be announced soon.

    About Rentsense

    Rentsense is a cloud based predictive analytic solution that optimises frontline income management workload. It creates and embeds significant efficiencies within the income function, reduces officer caseload on average by 50.8% and frees up 31% income team capacity. Landlords are using Rentsense to protect revenues, create efficiencies and mitigate welfare reform, it is also helping landlords reduce their arrears by an average of 15.8% in year one.

    Testimonials:

    “RentSense has dramatically reduced our arrears case load on a weekly basis. We have seen case load reductions of 56% per week, this has resulted in an officer capacity (or FTE) of 1.29, these efficiencies have allowed our officers to ensure that they spend quality time on those cases that need it.” Melville Housing.

    “On the day of go live and training RentSense reduced our overall caseload from 2,761 to just 744 cases.” South Yorkshire Housing Association.

    “RentSense is a business critical application.” Merthyr Valleys Homes.

    Please note: HQN does not officially endorse the RentSense software but we believe our members will welcome the opportunity to hear more about the benefits it could bring to their organisation.

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    Delegate fees:
    This is a FREE breakfast seminar.

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    • Event TypeHQN Event
    • Venuethestudio Manchester
    • Address The Hive, M1 1FN
    • Start25 Jan 2018 10:00
    • End25 Jan 2018 14:30

    Housing Ombudsman workshop: managing challenging complaints effectively

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    Housing Ombudsman workshop: managing challenging complaints effectively

    HQN is once again teaming up with the Housing Ombudsman Service for a new series of practical workshops designed to help social landlords handle customer complaints more effectively.

    The practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on the following themes:

    • Managing complainants with persistent and challenging behaviours
    • Handling anti-social behaviour complaints
    • Putting the matter right
    • When to award compensation and deciding on the right amount
    • Using the learning from complaints to implement positive change.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    Please note that this event is designed for social housing professionals responsible for handling complaints.

    This event will also be held in Bristol and York.

    SOLD OUT

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    Delegate fees:
    Member price: £99 + VAT
    Non-member price: £289 + VAT

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  5. Leasehold services: it's all about the performance

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    Leasehold services: it's all about the numbers

    What do your performance indicators tell you about your leasehold services?  Are you measuring and reporting the right things?  Are your indicators helping you shape your services and drive up performance?

    Should you have separate KPIs for tenants and leaseholders? What about shared owners?

    How do you report to your board? Your executive team? And your leaseholders?

    This seminar is all about KPIs and performance standards for leasehold services. It looks at:

    • The criteria for KPIs in leasehold management
    • The extent to which KPIs need to be set for leasehold
    • Which services could be covered within corporate KPIs
    • What leasehold teams might report in accordance with the lease, legislation and corporate objectives
    • The performance standards that leasehold teams could and should set
    • How to meet leaseholder expectations for information on service delivery.

    There will be guidance, advice, case studies and debate, with:

    • Ann Faulkner, Associate, The Leasehold Network
    • Ana Kandri, Legal Advisor, LEASE
    • Helen Bellingham, Head of Home Sales, Wolverhampton Homes
    • Craig Daniel, Director of Business Intelligence, Great Places
    • Vicky Corner, Business Support Manager, Riverside
    • Rob Hopkins, Leasehold and Marketing Manager, Clwyd Alyn.

    Who should attend?

    This event is essential for everybody who works with leaseholders – specialist leaseholder teams, housing managers, maintenance staff, customer advisors and business analysts.

    This event will also be held in London.

    find out more

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    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 22 December 2017. 

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    • Event TypeHQN Event
    • VenueJurys Inn, Cardiff
    • Address Park Place, CF10 3UD
    • Start30 Jan 2018 10:00
    • End30 Jan 2018 16:00

    Managing compliance

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    Managing compliance

    Join us for an informative day crammed full of useful information relating to key compliance areas, such as fire safety, asbestos management, water hygiene, passenger lifts and radon.

    Find out your responsibilities in terms of compliance, what tighter controls and what the a new lower radon exposure limits mean to your organisation, hear useful case studies on how you can effectively meet the requirements for managing water hygiene and much more…

    Who should attend

    CEOs, board members, compliance managers, directors and health and safety professionals.

    Our speakers

    We have a selection of speakers who are experts in their field, The day will be chaired by Vicki Cutler who, as a Chartered Fellow of IOSH, has worked in the social housing sector as a health, safety and compliance specialist for many years. Vicki will be joined by Bob Evans, Fire Safety Consultant in the social housing sector, Matt Dawes, senior asbestos trainer with Bradley Environmental, Chris Brown, Water Hygiene Director at IWS Ltd and other speakers to be confirmed.

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    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

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  6. Mind the gap – building bridges between Baby Boomers, Generation X and Millennials

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    Mind the gap

    The British workplace is undergoing radical changes but is your organisation at the forefront of the revolution or in danger of being left behind?

    For the first time in history, we are seeing five generations of employees working together under the same roof. But traditionalists are leaving, and Baby Boomers are looking towards retirement, taking years of experience with them.

    Generation X is gradually replacing them, slowly moving up the hierarchy, while the bulk of the people on the ground are Millennials. But is the generation born between 1980 and 1995 a lazy, fickle and entitled bunch as sometimes portrayed by the media? Or do they represent a new era of talent, an army of creative, tech-savvy optimists who are redefining the workplace as we know it?

    Millennials graphic

    At HQN's 'Mind the Gap' conference in January, we'll be exploring what the changing demographic in the workplace means for a social housing sector that is already undergoing unprecedented change as it seeks to adapt to a more commercial and digital environment.

    Part of this challenge is attracting and retaining new talent by ensuring housing organisations are attractive places to work for the next generation. But equally important is getting the correct mix of knowledge and experience within different teams.

    'Mind the Gap' will bring together Millennials, Baby Boomers and Generation X-ers along with business people, researchers and housing leaders to provide some valuable insight into different attitudes towards work (and life) and investigate how to achieve a perfectly blended workplace fit for the future.

    Key sessions and speakers include:

    • Business fit for the future: Taking advantage of intergenerational differences, Mark Essex, Director for Public Policy, KPMG
    • Why purpose matters – how to harness different generations to get the right mix of skills, knowledge and experience, Greg Reed, Chief Executive, HomeServe Membership – one of Glassdoor's top three UK workplaces
    • Future Workplace – releasing the potential of our people, Gareth Hexter (and colleagues), United Welsh
    • How and why – A Millennial at work, Molly Bishop, 24housing/NHF Young Leader of the Year and Charity Support Officer at Stockport Homes
    • From graduate to director – routes to success for future housing leaders, Nicole Seymour, Director of Corporate Services, and Donna Williams, Director of Sales and Marketing, Sanctuary Group
    • Capping aspiration: The Millennial housing challenge, Dr Stephen Green, Research Fellow, Centre for Regional Economic and Social Research, Sheffield Hallam University
    • The workplace of the future – from mere productivity to max velocity, David McLeman, Chief Executive, Ancoris/Google Cloud Solutions.

    About the speakers:

    Greg Reed

    Following a 20-plus year international career in banking, in 2012 Greg joined HomeServe Membership, the biggest business in the HomeServe Group, as its UK Chief Marketing Officer, becoming CEO in June 2017. Greg now leads a business of over 3,000 people, including 1,000 field engineers, with 2.2 million customers and a turnover in 2017 of £326m.

    When he joined, in the UK HomeServe had been through a regulatory, reputational and commercial near-death experience and Greg was part of a new executive team brought in to create and drive a culture that would help a new HomeServe to emerge; a commercially powerful business built on strong principles with the right culture of committed people delivering effortless service to customers.

    In 2016, GlassDoor recognised HomeServe Membership as one of the three best places to work in the UK; in the same year, the Institute of Customer Service judged the HomeServe to have the most improved customer satisfaction of any business in the UK services sector. 

    One of Greg’s focus areas has been innovation and through his leadership, HomeServe is now a recognised InsureTech company through its wholly-owned subsidiary HomeServe labs. Its first product, the award-winning Leakbot, is now in commercial production. Also, Greg recently joined the board of London-based Clarion Housing Group as a non-executive director.

    Barbara Spicer CBE

    Barbara Spicer CBE is Chief Executive of Plus Dane a housing association working across Merseyside and Cheshire which owns 13,500 homes.

    Barbara worked previously in Westminster as interim Chief Executive of the Skills Funding Agency from November 2013 to July 2014 and, before that, Chief Executive of Salford City Council for eight years. At Salford Council she led key developments in the city, including the bid to relocate the BBC to Salford Quays at MediaCity UK, creating a development of international significance.

    She also holds the position of Mayoral Advisor for Social Housing Growth at the Liverpool City Region Combined Authority and sits as a panel member on the Sustainability Committee at British Land.

    Nicole Seymour              

    As Group Director - Corporate Services for Sanctuary Group, Nicole Seymour is responsible for human resources, learning and development, public relations and communications, customer services, health and safety, governance, and legal services.

    Nicole initially joined Sanctuary through its graduate scheme. After completing the scheme Nicole worked in project management roles across the organisation, before setting up a new customer service function, listening to resident feedback and identifying areas for service improvement.

    Prior to joining Sanctuary, Nicole had not previously considered a career in social housing but soon developed a passion for the sector and the importance of providing safe and secure housing for those who need it most.

    Molly Bishop

    Molly manages charitable development at Stockport Homes Group with a focus on re-housing and homelessness. She was named ‘Young Leader of the Year’ by the National Housing Federation and 24Housing Magazine in 2017 after just a year and a half in the social housing sector. Molly previously studied at the University of Bristol where she was also employed as Student Enterprise Consultant and worked within the highly innovative Research and Enterprise Department, home to the UK’s top tech-accelerator Engine Shed. 

    What she says: "I was born in 1992, a bona fide Gen-Y Millennial, and entered the professional workplace in 2014. Whilst I recognise some of the stereotypical traits of my generation in herself, I challenge their negative  connotations and believe that Millennials are equipped to deliver what the world needs tomorrow (even if they seem slightly odd to their older colleagues today)."

    Donna Williams

    Donna is a marketing and sales professional with over seven years' experience in the housing sector as part of Sanctuary Group.  Donna is driven by the desire to make a tangible impact on Sanctuary and focused on building a strong foundation of skills, knowledge and experience from which to build her career. Having joined Sanctuary via its graduate programme and worked throughout the organisation into her current leadership position, Donna is passionate about what housing has to offer the next generation and raising the profile of the not-for-profit sector as a career path.

    What she says: "I am a Millennial, this label is not something that I’ve ever particularly thought about or identified with but is a neat way of summing up many of the experiences and outlooks I share with people of a similar age."

    Dr Stephen Green

    Dr Stephen Green is a Research Fellow in Housing Studies at the Centre for Regional Economic and Social Research (CRESR) at Sheffield Hallam University. Over the past fifteen years, he has carried out research focusing on poverty and housing, including various studies of younger people’s housing pathways.  Most recently this included research into youth homelessness initiatives, the promotion of shared housing models for younger people, and the affordability, accessibility and security of housing options for younger people across tenures. Stephen is also a Trustee of Nomad Opening Doors in Sheffield – a charity that provides housing and support for younger people who are facing homelessness and are in ‘non-priority’ need.

    What he says: "I was born in 1971, which I think makes me very early Generation X or a very late baby boomer.  I’m not sure that I’ve properly enjoyed the benefits of either state, but at any rate – in housing terms at least – I’m witness to the difficulties that Millennials face, and the inequality with their predecessors."

    Mark Essex

    Mark is a generation X-er, born in October 1976, making him part of the smallest UK birth cohort in the last one hundred years and one of only two years in which deaths exceeded births.

    His career began in aerospace supply chains but he has spent ten years in strategy at KPMG working in almost all sectors helping clients understand the impact of their decisions. He now applies that experience to understanding public policy and the opportunities it provides for business and government clients. Mark uses critical thinking, an analytical approach and a focus on the customer to come at questions from a different angle. He has published thoughts on a broad range of topics, the common theme being how public policy challenges can be addressed by applying disruptive thinking.

    His output includes: “Brexit: How would business vote”, “Reimagine Care”, “The Future of the Grocer”, “A strategy for feeding families”, and “Reimagine Home Ownership” in which Mark shares his take on one of the most important issues of intergenerational fairness.

    David McLeman

    David McLeman is CEO and founder of Ancoris. David has an extensive background in enterprise IT infrastructure and internet services having held senior management positions with pioneering companies across the last three generations of IT; the open systems era with Sequent Computer Systems (now IBM) and the internet era with Netstore plc, the first British Software-as-a-Service company to be quoted on the London Stock Exchange in 2004 and now at Ancoris, an award-winning cloud services provider and one of the leading Google Cloud Premier Partners in the UK.

    What he says: “As a Baby Boomer, born in 1961, I recognise that my generation is now passing the baton onto the next generations. 50% of our employees are now Millennials; they bring dramatically different expectations of the workplace and a fundamentally different approach to teamwork and collaboration. Harnessing and supporting the energy and creativity of this generation has been key to our ability to help our clients with their own transformation into agile and digitally aware organisations fit for the challenges ahead.”

    Gareth Hexter

    Gareth is Group Director Resources at United Welsh. He has a background in finance and is a qualified coach with a passion for employee engagement and consultation. He is a former Board member of the Involvement and Participation Association, which seeks to raise performance through workforce engagement. He will be joined by several members of the project team. 

    United Welsh recently carried out a project to modernise its working practices. It led to a number of innovative outcomes but perhaps more importantly it released the potential of its people at all levels throughout the organisation.

    Who should attend?

    • All Baby Boomers, Generation X-ers and Millennials
    • Chief executives
    • Senior managers/executives
    • HR teams
    • Strategy/business transformation teams
    • Graduates
    • Training and development teams.
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    Delegate fees:

    Full price: £339.00 *
    Members of any HQN network: £209.00 *
    Member organisations can send their graduates and apprentices for only £150.00*
    Early Bird: £289.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 22 December 2017. 

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    • Event TypeHQN Event
    • VenueManchester
    • Start07 Feb 2018 10:00
    • End07 Feb 2018 16:00

    HQN winter workshop gas masterclass 2018 – Make sure you are safe and compliant

    Details

    GASWINTER18

    Your tenants’ safety is your legal responsibility and of the utmost importance. You know your duties and your responsibilities but… Are you fully compliant?

    Are you up to speed with the latest best practice? What should you do if things start to go wrong?

    Now’s the time to find out – this masterclass will:

    • Provide practical guidance on the legal aspects
    • Help you get the most out of your services
    • Help you plan for the future.

    Whether it’s a refresher or completely new to you, the 2018 masterclass will be of enormous benefit.

    What will be covered:

    • The ins and outs of legislation – guidance on how to remain compliant and the latest case law affecting you, including information on the age-old issue of access
    • Effective working with your contractor – make sure the relationship is delivering what you need
    • DLOs – what should your in-house contractor be doing
    • Are your maintenance systems up to date? The main issues and a checklist of what you should be doing
    • Key performance indicators, monitoring and reporting arrangements – what, where and when?
    • Best practice – take stock of current best practice including the benefits of SMART technology
    • Managing and mitigating your risks and disaster recovery – effective planning for the future.

    Speakers include:

    • Claire Heyes: Chief Executive, CORGI
    • Kevin Winship: Technical Safety Manager, CORGI
    • Mark Bird: Services and ECO Manager, whg
    • Peter McHugh: Responsive Repairs Manager, Rochdale Boroughwide Homes
    • Lee Bradshaw: Director of Operations, Morgan Lambert
    • Kevin Bentley: Associate, HQN.

    Who should attend?

    Repairs and maintenance operatives, gas managers, health and safety managers, officers and operatives, void and housing managers, surveyors and multi-skilled operatives, operations management and those responsible for contracting with, assessing and managing gas safety.

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    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 22 December 2017.

     

    • Event TypeHQN Event
    • VenueLondon
    • Start13 Feb 2018 10:00
    • End13 Feb 2018 16:00

    The art of leadership

    Details

    The art of leadership

    ‘Leadership is using your personal power to win the hearts and minds of your people to achieve a common purpose…'

    Your business has great leaders. They just don’t know it yet. Authentic, effective, inspiring leadership can come from anywhere in your organisation – and it can be developed.

    HQN is delighted to be working in partnership with the Leadership Trust to bring its ground-breaking approach to leadership development to a housing audience.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies. Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The Art of Leadership is specifically designed for established housing leaders and those with the potential to become one. The event is a chance to:

    • Develop your own leadership style
    • Learn how to transform leadership within your organisation
    • Inspire and grow future leaders
    • Leave with some practical leadership development insight and tools.

    The Leadership Trust's philosophy is to show and coach people, guiding them to their own conclusions. It has its own leadership development assessment tool - which will be used during the event - which is designed to give individuals an understanding of their preferred leadership styles and drivers.

    The Art of Leadership programme will be delivered by Robin Lawrence, Leadership Trust Course Director, Coach and Facilitator.

    About the Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, their approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Leadership Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

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    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 12 January 2018.

    In partnership with

    The Leadership trust logo

    • Event TypeHQN Event
    • VenueLondon
    • Start15 Feb 2018 10:00
    • End15 Feb 2018 16:00

    The future of UK household payments (and what it means for Universal Credit)

    Details

    The future of UK household payments

    The ability for households to make payments however and whenever they like is the key to successful income collection, new research into UK bill payment trends shows.

    Flexibility really is the future with mobile payments catching up fast with cash, cards and Direct Debit. But it's the ability to offer a diverse range of payment options to different demographics that will ensure the rent gets paid with the launch of Universal Credit full service on our doorstep.

    The full results of the research – looking at the behaviour of thousands of UK bill payers – will be revealed at these exclusive events in February, held in association with allpay.

    And it's not only the roll out of the new benefits system that social housing providers need to think about. Details are about to be announced of the New Payments Architecture (NPA) that is set to revolutionise the UK payments industry.

    With a focus on NPA and future trends, the day will explore how housing associations, local authorities and other organisations can use new approaches to maximise income, reduce arrears and improve customer engagement.

    Key sessions include:

    • How people pay now – consumer research from TLF drilling into the behaviour of UK bill payers including homeowners and social renters
    • New Payments Architecture (NPA) – the latest technology and what’s coming next – looking into potential new payment methods available via the opening up of banks' APIs
    • Request to Pay – and how it could work for housing providers
    • Data security and compliance within the New Payment Architecture environment
    • The role of notifications in making payments.

    Speakers:

    • Representatives from the New Payment System Operator (NPSO)
    • Representatives from UK Finance
    • Sian Williams, Director, Financial Health Exchange, Toynbee Hall
    • Ross Macmillan, Head of Research and Intelligence, allpay

    About NPSO

    The New Payment System Operator has been set up to develop the capability and capacity of the UK's retail payment systems.

    Incorporated on 18 July 2017, NPSO Limited has been created to consolidate Bacs Payment Schemes Limited (Bacs), Faster Payments Scheme Limited (FPSL), and the Image Clearing System (ICS), which will replace the paper processing system for cheques currently managed by the Cheque & Credit Clearing Company (C&CCC).

    The New Payments Architecture (NPA) will be the biggest change to the way payments are processed in the UK since the 1960s, ensuring payments are safe whilst also encouraging competitive innovation and unlocking new business opportunities in everything from smarter uses of banking and payment data, through to new transactional services.

    About UK Finance

    UK Finance represents nearly 300 of the leading firms providing finance, banking, markets and payments-related services in or from the UK. UK Finance has been created by combining most of the activities of the Asset Based Finance Association, the British Bankers’ Association, the Council of Mortgage Lenders, Financial Fraud Action UK, Payments UK and the UK Cards Association.

    This event will also be held in Manchester.

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    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 12 January 2018.

    • Event TypeHQN Event
    • VenueLondon
    • Start20 Feb 2018 10:00
    • End20 Feb 2018 16:00

    Spotlight on GDPR – a practical guide for social landlords

    Details

    Spotlight on GDPR

    "Make no mistake, this one’s a game changer!”

    The cautionary words of the Information Commissioner Elizabeth Denham who was talking about The General Data Protection Regulation 2016 (GDPR). It replaces the current Data Protection Act 1998 and affects all businesses who deal with personal data.

    It is essential that all organisations prepare for the forthcoming changes. Arrangements should be made to ensure compliance with the new regime, coming into force in May 2018.

    HQN is teaming up with GDPR experts - Short Richardson & Forth (SRF) Solicitors - for these practical workshops.

    SRF are in regular contact with the Information Commissioner’s Office (ICO) on enforcement cases, so have first-hand experience of when things go wrong. They know what the key issues are and are well acquainted with many of their enforcement officers. SRF's approach to GDPR is to ensure early compliance to avoid falling foul of the regulator.

    To guide you through the new regulation, the experienced team at Short Richardson & Forth Solicitors will be joined by HQN's very own GDPR specialist Steve Palmer who will offer practical advice and guidance based on the in-house training he delivers to housing providers across the country.

    By attending our GDPR workshops you will:

    • Get the latest guidance from the ICO on GDPR
    • Understand the specific challenges facing social landlords in delivering GDPR
    • Learn potential pitfalls and how to avoid them
    • Develop ways to practically plan and prepare to achieve compliance by May 2018.

    Who should attend?

    • Data analysts and administrators
    • Business transformation professionals
    • Governance managers
    • HR professionals
    • Customer service teams with responsibility for handling personal data
    • IT teams.

    This event will also be held in Newcastle.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 19 January 2018.

    • Event TypeHQN Event
    • VenueManchester
    • Start22 Feb 2018 10:00
    • End22 Feb 2018 16:00

    The future of UK household payments (and what it means for Universal Credit)

    Details

    The future of UK household payments

    The ability for households to make payments however and whenever they like is the key to successful income collection, new research into UK bill payment trends shows.

    Flexibility really is the future with mobile payments catching up fast with cash, cards and Direct Debit. But it's the ability to offer a diverse range of payment options to different demographics that will ensure the rent gets paid with the launch of Universal Credit full service on our doorstep.

    The full results of the research – looking at the behaviour of thousands of UK bill payers – will be revealed at these exclusive events in February, held in association with allpay.

    And it's not only the roll out of the new benefits system that social housing providers need to think about. Details are about to be announced of the New Payments Architecture (NPA) that is set to revolutionise the UK payments industry.

    With a focus on NPA and future trends, the day will explore how housing associations, local authorities and other organisations can use new approaches to maximise income, reduce arrears and improve customer engagement.

    Key sessions include:

    • How people pay now – consumer research from TLF drilling into the behaviour of UK bill payers including homeowners and social renters
    • New Payments Architecture (NPA) – the latest technology and what’s coming next – looking into potential new payment methods available via the opening up of banks' APIs
    • Request to Pay – and how it could work for housing providers
    • Data security and compliance within the New Payment Architecture environment
    • The role of notifications in making payments.

    Speakers:

    • Representatives from the New Payment System Operator (NPSO)
    • Representatives from UK Finance
    • Sian Williams, Director, Financial Health Exchange, Toynbee Hall
    • Ross Macmillan, Head of Research and Intelligence, allpay

    About NPSO

    The New Payment System Operator has been set up to develop the capability and capacity of the UK's retail payment systems.

    Incorporated on 18 July 2017, NPSO Limited has been created to consolidate Bacs Payment Schemes Limited (Bacs), Faster Payments Scheme Limited (FPSL), and the Image Clearing System (ICS), which will replace the paper processing system for cheques currently managed by the Cheque & Credit Clearing Company (C&CCC).

    The New Payments Architecture (NPA) will be the biggest change to the way payments are processed in the UK since the 1960s, ensuring payments are safe whilst also encouraging competitive innovation and unlocking new business opportunities in everything from smarter uses of banking and payment data, through to new transactional services.

    About UK Finance

    UK Finance represents nearly 300 of the leading firms providing finance, banking, markets and payments-related services in or from the UK. UK Finance has been created by combining most of the activities of the Asset Based Finance Association, the British Bankers’ Association, the Council of Mortgage Lenders, Financial Fraud Action UK, Payments UK and the UK Cards Association.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 12 January 2018.

  7. HQN business transformation workshops – Rethinking the way we work – FREE to HQN members

    Details

    Business Transformation Group workshop

    ‘Changing the way we do business’ is the mantra for many housing organisations as they seek to adapt to a new landscape where housing delivery, being more efficient and the sweating of assets are the top priorities.

    Housing providers all over the country are embarking on business transformation journeys of all different shapes and sizes. Some are focusing on very specific areas while others are recalibrating their entire organisation – or merging with others. And while millions of pounds is being spent on new technology, it is buy-in from colleagues and residents that is most fundamental to a successful change programme.

    In the coming months, the Housing Quality Network is joining forces with a number of housing associations and technology companies for a series of workshops dedicated to business transformation, channel shift and culture change.

    Each workshop is designed to be fully interactive with participants invited to discuss, debate and share best practice on the theme chosen by the host organisation.

    Business Transformation Group workshop programme Winter 2018:

    • A2Dominion  – Tuesday 16 January 2018  – Transformation in housing and estate services
    • Halton Housing Trust – Tuesday 27 February 2018 – Rethinking the way we work.

    More details about each workshop, including timings, will be made available in due course. Further workshops are to be added.

    Places for each event are strictly limited to 20.

    If you would like to join the Business Transformation Group, please contact jon.land@hqnetwork.co.uk  – your organisation must be a member of the Housing Quality Network. 

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £60.00 *

    *Members of the Housing Quality Network (including BTG) and HQN Cymru can attend for free. Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    • Event TypeHQN Event
    • VenueBristol
    • Start28 Feb 2018 10:00
    • End28 Feb 2018 14:30

    Housing Ombudsman workshop: managing challenging complaints effectively

    Details

    Housing Ombudsman

    HQN is once again teaming up with the Housing Ombudsman Service for a new series of practical workshops designed to help social landlords handle customer complaints more effectively.

    The practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on the following themes:

    • Managing complainants with persistent and challenging behaviours
    • Handling anti-social behaviour complaints
    • Putting the matter right
    • When to award compensation and deciding on the right amount
    • Using the learning from complaints to implement positive change.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    Please note that this event is designed for social housing professionals responsible for handling complaints.

    This event will also be held in York.

    find out more

    Meet At

    Further information

    Delegate fees:
    Member price: £99 + VAT
    Non-member price: £289 + VAT

    Download the programme

    • Event TypeHQN Event
    • VenueLondon
    • Start06 Mar 2018 10:00
    • End06 Mar 2018 16:00

    The strategic housing conference

    Details

    The strategic housing conference

    A future role for local authorities

    A challenging increase in homelessness, a rising PRS sector and an aging population are just some of the topics that local authorities are having to consider at the moment. This is in a climate where budgets are still very much limited. As such, the Strategic Network has designed its first Local Authority Conference to bring together councils to discuss what they’re doing and offer them an overview of the wider picture.

    Sessions planned include:

    The Housing Market in 2018 and government’s Housing Policy Response

    An overview of the housing market helping to identify what is driving the national policy agenda.  Population changes, economic influences and Brexit all contribute.  The government’s ambitions to ‘Fix the Broken Housing Market’ will be considered alongside the potential impact of initiatives such as the launch of Homes England.

    Delivering 300,000 new homes per year – is this achievable?

    The government have set out an ambition to deliver 300,000 new homes per year by the mid 2020s.  We will hear from a Planning expert about how the planning system will respond to this challenge including some of the detail strategic housing authorities are likely to grapple with – potential changes to SHMA methodology, Local Plans, Strategic sites and garden cities add to the planning and delivery challenge.

    'Working in partnership to deliver more homes – the Bristol experience’

    A case study on how Bristol is responding to their housing needs. This session is being delivered by Paul Smith, cabinet member for housing at Bristol City Council

    Rent to Buy Housing – new ways to meet affordable housing needs

    Hear how developments of Rent to Buy housing have helped to meet affordable housing needs and consider the potential future role of this tenure.

    Supported housing – Navigating the Funding Maze to meet the needs of older people and other vulnerable groups

    A way forward for the funding arrangements for supported housing is starting to emerge but strategic housing authorities and providers will need to consider how to meet the needs of vulnerable people in future.  This session will also consider the impact of the ageing population.  Increased longevity is something to celebrate but provides challenges for housing, health and social care providers.

    Tackling and reducing homelessness

    Homelessness is the most acute form of housing need and has increased significantly in recent years.  Hear about the forthcoming Homelessness Reduction Act and consider the likely impact in your areas.

    *These sessions are subject to change, as the final programme is still being arranged.

    find out more

    Meet At

    Further information

    Delegate fees:

    Members of The Strategic Network: One free place
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 9 February 2018.

    • Event TypeHQN Event
    • VenueLeeds
    • Start14 Mar 2018 09:00
    • End14 Mar 2018 11:30

    Improving performance and creating efficiency around income collection for Universal Credit - FREE breakfast seminar

    Details

    Improving performance and creating efficiency around income collection for Universal Credit

    HQN and Mobysoft are hosting a free breakfast seminar examining ways social housing providers can improve their income collection performance and generate wider efficiencies for their business.

    The morning seminar will run from 9.00am to 11.30am and include a series of presentations by landlords highlighting how they are looking to protect revenues against Universal Credit, as well as the opportunity to network with fellow housing professionals.

    Speakers will be announced soon.

    About Rentsense

    Rentsense is a cloud based predictive analytic solution that optimises frontline income management workload. It creates and embeds significant efficiencies within the income function, reduces officer caseload on average by 50.8% and frees up 31% income team capacity. Landlords are using Rentsense to protect revenues, create efficiencies and mitigate welfare reform, it is also helping landlords reduce their arrears by an average of 15.8% in year one.

    Testimonials:

    “RentSense has dramatically reduced our arrears case load on a weekly basis. We have seen case load reductions of 56% per week, this has resulted in an officer capacity (or FTE) of 1.29, these efficiencies have allowed our officers to ensure that they spend quality time on those cases that need it.” Melville Housing.

    “On the day of go live and training RentSense reduced our overall caseload from 2,761 to just 744 cases.” South Yorkshire Housing Association.

    “RentSense is a business critical application.” Merthyr Valleys Homes.

    Please note: HQN does not officially endorse the RentSense software but we believe our members will welcome the opportunity to hear more about the benefits it could bring to their organisation.

    This event will also be held in Milton Keynes and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    This is a FREE breakfast seminar

    • Event TypeHQN Event
    • VenueLondon
    • Start21 Mar 2018 09:00
    • End21 Mar 2018 11:30

    Improving performance and creating efficiency around income collection for Universal Credit - FREE breakfast seminar

    Details

    Improving performance and creating efficiency around income collection for Universal Credit

    HQN and Mobysoft are hosting a free breakfast seminar examining ways social housing providers can improve their income collection performance and generate wider efficiencies for their business.

    The morning seminar will run from 9.00am to 11.30am and include a series of presentations by landlords highlighting how they are looking to protect revenues against Universal Credit, as well as the opportunity to network with fellow housing professionals.

    Speakers will be announced soon.

    About Rentsense

    Rentsense is a cloud based predictive analytic solution that optimises frontline income management workload. It creates and embeds significant efficiencies within the income function, reduces officer caseload on average by 50.8% and frees up 31% income team capacity. Landlords are using Rentsense to protect revenues, create efficiencies and mitigate welfare reform, it is also helping landlords reduce their arrears by an average of 15.8% in year one.

    Testimonials:

    “RentSense has dramatically reduced our arrears case load on a weekly basis. We have seen case load reductions of 56% per week, this has resulted in an officer capacity (or FTE) of 1.29, these efficiencies have allowed our officers to ensure that they spend quality time on those cases that need it.” Melville Housing.

    “On the day of go live and training RentSense reduced our overall caseload from 2,761 to just 744 cases.” South Yorkshire Housing Association.

    “RentSense is a business critical application.” Merthyr Valleys Homes.

    Please note: HQN does not officially endorse the RentSense software but we believe our members will welcome the opportunity to hear more about the benefits it could bring to their organisation.

    This event will also be held in Milton Keynes and Leeds.

    find out more

    Meet At

    Further information

    Delegate fees:
    This is a FREE breakfast seminar

    • Event TypeHQN Event
    • VenueCardiff
    • Start21 Mar 2018 10:00
    • End21 Mar 2018 16:00

    One step beyond – the more than just housing conference

    Details

    One step beyond

    Welsh housing associations and councils have a strong track record of providing much more than just good quality homes.

    As public services in Wales continue to face the squeeze and the welsh economy continues to lag behind the rest of the UK, the ‘ask’ of the housing sector from Government is rising.

    Delivering significant wider benefits for communities as well a good quality homes is in the DNA of welsh associations and local authorities. The latest annual report by CHC on the socio-economic impact of the sector concluded that its members:

    • invested nearly £500 million in regeneration
    • contributed £6 to the economy for every £1 invested
    • directly employed 8,700 people and supported a total of 22,000.

    In England a renewed focus on building new homes has led to calls from the regulator to 'stick to the day job'. Here the drive to provide significantly more social and affordable housing is intrinsically linked to the joint commitment by Government and the sector to work together to provided real and sustainable community benefits.

    As funding gets tighter and the uncertainty of the impact of Brexit looms, the challenges to delivering more than just housing are increasing.

    At our One Step Beyond conference, HQN will shine the spotlight on some pioneering projects from Wales and the rest of the UK where housing providers are making a real difference to people and communities – including providing vital local services, working in partnership to deliver better health and social care and major initiatives to turn around failing economies.

    This one-day conference will seek to address two fundamental questions:

    • How do we increase our impact when the challenges to do so or intensifying?
    • What will the social housing sector look like in ten years time?

    Key sessions and themes include:

    • The expectations of the sector from Government within the framework of the Wellbeing of Future Generations Act
    • The role housing is playing in developing the Foundational Economy and other innovative approaches to tackle poverty and create jobs and training opportunities for residents
    • New partnerships between housing and health and social care
    • How the supported housing sector is responding to increased demand and funding uncertainty
    • Identifying the best ways of measuring impact and success of community investment and aligning this with the expectations of government and regulators
    • The ever-expanding need for financial and digital inclusion
    • The role of housing in promoting and supporting mutuals, co-operatives and social, enterprises
    • Business diversification and how this is leading to reinvesting surpluses in the core business.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 23 February 2018.

  8. Building strategies – understanding regional housing markets

    Details

    Building strategies

    In association with Hometrack

    With the government promising to build 300,000 homes a year by the end of the current Parliament, housing providers are under pressure to develop across all tenures.

    But as RPs look to take a more commercial approach, do they have a comprehensive understanding of their local housing market to be able to compete in the same space as established private developers?

    Local authorities are also expected to play their part – not only in terms of land and planning but by building affordable homes again.

    Regardless of what type of properties are being developed or where in the country they are built, being able to access accurate and up-to-date information on key factors such as land availability, house prices, affordability and rents is essential.

    During 2018, HQN is teaming up with property market intelligence specialists Hometrack (www.hometrack.com) for a series of regional events designed to give housing providers an insight into local housing markets across the country, focusing on:

    • Predictions for the UK housing market in 2018
    • Analysis of affordability, rents and price trends in your local area
    • Learning from key development players
    • The local authority perspective on land and planning issues.

    Every event will be tailored specifically to the region in which it is taking place with Hometrack tapping into its extensive data bank to provide expert insight and guidance. This event will take place in Manchester and will cover the North West.

    You will also get to hear from key development players, including Homes England (TBC), housing associations and local authorities.

    About Hometrack

    Hometrack provides tools that enable clients to gain detailed insight into the dynamics of housing affordability at a local area level. This insight is used to inform critical decisions on new build land appraisals, planning negotiations, asset management decisions and investment strategy.

    Hometrack is part of ZPG Plc, owner of some of the UK’s most trusted digital platforms including Zoopla, uSwitch, PrimeLocation and Property Software Group.

    Who should attend?

    This event is essential for the following:

    • Chief executives
    • Development directors
    • Finance directors
    • Development and regeneration teams
    • Housing strategy teams
    • Home ownership teams
    • Policy people
    • Comms/PR/marketing teams
    • Management teams
    • Board members
    • Academics.

    This event will also be held in Birmingham and London.

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 23 February 2018.

    Event partner

    HomeTrack logo

    • Event TypeHQN Event
    • VenueAlton Towers Resort
    • Address Alton, ST10 4DB
    • Start22 Mar 2018 10:00
    • End22 Mar 2018 16:00

    Business transformation – taking flight 2

    Details

    Business transformation – taking flight 2

    Get out of your comfort zone.

    Following the success of our first business transformation conference at the i360 in Brighton last October – HQN is taking flight once again in the Spring this time at the world famous Alton Towers in Staffordshire.

    This special one-day event, held in association with ROCC, will bring together some of the country’s top change pioneers in a truly unique setting.

    Delegates will have the chance to hear about the latest business transformation trends from inside and outside the housing sector while exploring the wonders of the Alton Towers Resort including its theme park rides and picturesque scenery.

    Housing providers all over the country are embarking on business transformation journeys. Some are focusing on very specific areas while others are recalibrating their entire organisation – or merging with others. And while millions of pounds are being spent on new technology, it is buy-in from colleagues and residents that is most fundamental to a successful change programme.

    Our Taking flight conference will touch on many aspects of business transformation, with sessions covering the following:

    • Successful business transformation strategies from beyond the housing sector
    • Digital services and customer channel shift
    • Implementing system change in the real world
    • The use of IT and data
    • Staff development and culture change
    • Capturing, costing and modelling transformation
    • GDPR – what housing providers need to know
    • Putting it right when things go wrong.

    Rob McWilliam heads a top line-up of business transformation experts confirmed to speak at Alton Towers Resort on 22 March. The former Chief Financial Officer for Asda and Amazon – who received rave reviews from delegates at our first major business transformation conference last year – will be the key note speaker at Taking Flight 2 in March. Other speakers confirmed are:

    • Samantha Young, HQN associate and former Director of Business Transformation, New Charter Housing Group
    • Matt Skinner, Delivery Director, Future Gov
    • Elly Hoult, Business Improvement Director, Notting Hill Housing Trust.

    More to be announced soon...

    PLEASE NOTE: A pass for the Alton Towers Resort, providing access to the theme park rides and grounds, is included in the delegate  price.

    Hotel rooms are available at the resort with a special price for Taking Flight delegates. Please ask the HQN team for more information.

    Free parking is available.

    What delegates said about our first Taking Flight conference:

    'Really good day giving me lots to think about'

    'Really thought provoking and very relevant to where we are as an organisation'

    'A diverse agenda with lots of thought-provoking content and practical tips for achieving success via business  transformation'

    'It was great to be somewhere different with a unique experience as part of the day'

    About Alton Towers Resort

    HQN's Taking Flight event will take place in the Emperor's Suite at the prestigious Alton Towers Resort Conference Centre.

    First opened as a theme park in 1980, Alton Towers has delivered over 1 billion rides to thrill-seeking guests throughout its 37-year history.

    Based north of the village of Alton in Staffordshire, it is situated in the grounds of a semi-ruined gothic revival country house of the same name, and the former seat of the Earls of Shrewsbury.

    About the event sponsor

    ROCC specialises in providing proven, comprehensive and configurable IT housing systems and solutions that enable simplicity and efficiency.

    ROCC are innovators in the housing sector, with more than 30 years’ experience and over 200 complex projects delivered for housing associations and local authorities.

    www.rocc.com

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 23 February 2018.

    Event sponsors

    ROCC logo

    Venue map

    • Event TypeHQN Event
    • VenueYork
    • Start28 Mar 2018 10:00
    • End28 Mar 2018 14:30

    Housing Ombudsman workshop: managing challenging complaints effectively

    Details

    Housing Ombudsman

    HQN is once again teaming up with the Housing Ombudsman Service for a new series of practical workshops designed to help social landlords handle customer complaints more effectively.

    The practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on the following themes:

    • Managing complainants with persistent and challenging behaviours
    • Handling anti-social behaviour complaints
    • Putting the matter right
    • When to award compensation and deciding on the right amount
    • Using the learning from complaints to implement positive change.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    Please note that this event is designed for social housing professionals responsible for handling complaints.

    This event will also be held in Bristol.

    find out more

    Meet At

    Further information

    Delegate fees:
    Member price: £99 + VAT
    Non-member price: £289 + VAT

     Download the programme

    • Event TypeHQN Event
    • VenueLondon
    • Start29 Mar 2018 10:00
    • End29 Mar 2018 16:00

    One step beyond – the more than just housing conference

    Details

    One step beyond

    As public services face the squeeze in the age of austerity, social housing providers have gone above and beyond the call of duty to support their communities.

    But with a renewed focus on building new homes and calls from the regulator to 'stick to the day job', are the days of community investment numbered or should housing associations and ALMOs continue to do whatever is needed to support local people?

    At our One Step Beyond conference, HQN will shine the spotlight on some pioneering projects across the UK where housing providers have stepped in to provide vital local services, from running schools and newspapers to freeing bed space in hospitals.

    This one-day conference will examine the future role of community development work by social landlords and why measuring its social value has significant benefits for all involved.

    It will also ask the fundamental question – what will the social housing sector look like in ten years time?

    Key sessions and themes include:

    • Does social purpose fit into the future of the housing sector?
    • Education – why a housing association stepped in to support and run local schools
    • Health – the role housing providers can play in taking the pressure off the NHS
    • Financial inclusion – why a housing association is piloting Universal Basic Income in one of its neighbourhoods
    • Profit with a purpose – why a housing association set up its own ethical estate agency
    • Leisure – how a housing association restored a famous pub and turned it into a community cinema and live music venue
    • The future role of community development work
    • Measuring the impact and social value of community investment activities.

    Speakers:

    • Ian Munro, Chief Executive, New Charter
    • Chloe Fletcher, Policy Director, National Federation of ALMOs
    • Gareth Swarbrick, Chief Executive, Rochdale Boroughwide Housing
    • Harriet Bosnell, Director of Health, Care & Support, Curo
    • Two Rivers Housing
    • Phoenix Community Housing

    More to be announced...

    This event will also be held in Cardiff.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 23 February 2018.

  9. Building strategies – understanding regional housing markets

    Details

    Building strategies

    In association with Hometrack

    With the government promising to build 300,000 homes a year by the end of the current Parliament, housing providers are under pressure to develop across all tenures.

    But as RPs look to take a more commercial approach, do they have a comprehensive understanding of their local housing market to be able to compete in the same space as established private developers?

    Local authorities are also expected to play their part – not only in terms of land and planning but by building affordable homes again.

    Regardless of what type of properties are being developed or where in the country they are built, being able to access accurate and up-to-date information on key factors such as land availability, house prices, affordability and rents is essential.

    During 2018, HQN is teaming up with property market intelligence specialists Hometrack (www.hometrack.com) for a series of regional events designed to give housing providers an insight into local housing markets across the country, focusing on:

    • Predictions for the UK housing market in 2018
    • Analysis of affordability, rents and price trends in your local area
    • Learning from key development players
    • The local authority perspective on land and planning issues.

    Every event will be tailored specifically to the region in which it is taking place with Hometrack tapping into its extensive data bank to provide expert insight and guidance. This event will take place in Birmingham and will cover the West Midlands.

    You will also get to hear from key development players, including Homes England (TBC), housing associations and local authorities.

    About Hometrack

    Hometrack provides tools that enable clients to gain detailed insight into the dynamics of housing affordability at a local area level. This insight is used to inform critical decisions on new build land appraisals, planning negotiations, asset management decisions and investment strategy.

    Hometrack is part of ZPG Plc, owner of some of the UK’s most trusted digital platforms including Zoopla, uSwitch, PrimeLocation and Property Software Group.

    Who should attend?

    This event is essential for the following:

    • Chief executives
    • Development directors
    • Finance directors
    • Development and regeneration teams
    • Housing strategy teams
    • Home ownership teams
    • Policy people
    • Comms/PR/marketing teams
    • Management teams
    • Board members
    • Academics.

    This event will also be held in Manchester and London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 16 March 2018.

    Event partner

    HomeTrack logo

  10. Building strategies – understanding regional housing markets

    Details

    Building strategies

    In association with Hometrack

    With the government promising to build 300,000 homes a year by the end of the current Parliament, housing providers are under pressure to develop across all tenures.

    But as RPs look to take a more commercial approach, do they have a comprehensive understanding of their local housing market to be able to compete in the same space as established private developers?

    Local authorities are also expected to play their part – not only in terms of land and planning but by building affordable homes again.

    Regardless of what type of properties are being developed or where in the country they are built, being able to access accurate and up-to-date information on key factors such as land availability, house prices, affordability and rents is essential.

    During 2018, HQN is teaming up with property market intelligence specialists Hometrack (www.hometrack.com) for a series of regional events designed to give housing providers an insight into local housing markets across the country, focusing on:

    • Predictions for the UK housing market in 2018
    • Analysis of affordability, rents and price trends in your local area
    • Learning from key development players
    • The local authority perspective on land and planning issues.

    Every event will be tailored specifically to the region in which it is taking place with Hometrack tapping into its extensive data bank to provide expert insight and guidance. This event will take place in London and will cover London and the South East.

    You will also get to hear from key development players, including Homes England (TBC), housing associations and local authorities.

    About Hometrack

    Hometrack provides tools that enable clients to gain detailed insight into the dynamics of housing affordability at a local area level. This insight is used to inform critical decisions on new build land appraisals, planning negotiations, asset management decisions and investment strategy.

    Hometrack is part of ZPG Plc, owner of some of the UK’s most trusted digital platforms including Zoopla, uSwitch, PrimeLocation and Property Software Group.

    Who should attend?

    This event is essential for the following:

    • Chief executives
    • Development directors
    • Finance directors
    • Development and regeneration teams
    • Housing strategy teams
    • Home ownership teams
    • Policy people
    • Comms/PR/marketing teams
    • Management teams
    • Board members
    • Academics.

    This event will also be held in Manchester and Birmingham.

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    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 23 March 2018.

    Event partner

    HomeTrack logo

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start23 May 2018 10:00
    • End23 May 2018 16:00

    SAFETYnet Annual Conference 2018 – dealing with major incidents

    Details

    More details to follow.

    find out more

    Meet At

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 20 April 2018.  

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