1. The tenant voice and the Housing Green Paper – make your views heard

    Details

    The tenant voice and the Housing Green Paper

    Does the government really care about social housing residents? Should social landlords be doing more to ensure tenants voices are heard?

    In the post-Grenfell housing world, it appears the views of residents are being taken seriously. But will anything really change unless it comes from the top?

    With the long-awaited Housing Green Paper just around the corner, the Residents' Network is staging a series of best practice groups to explore what should be included and how the sector can better recognise the views of tenants. We want to hear from residents as well as landlords.

    These events will also provide an opportunity to discuss the future of resident involvement and whether the current models of co-regulation and tenant scrutiny are fit for purpose.

    And we want to hear your thoughts on the future of the Residents' Network and how it can stay relevant and add value in the new housing landscape.

    To ensure our Best Practice groups are more than talking shops, we will be sending notes and recommendations from each event to the Ministry of Housing, Communities and Local Government's strategy team.

    Key themes to be explored:

    • What should be in the Housing Green Paper?
    • How the social housing sector can better recognise the views of tenants
    • Should the regulator have a formal role in making this happen?
    • The future landlord/tenant relationship – is co-regulation/scrutiny etc old hat?
    • What does The Residents' Network need to look like to stay relevant/add value in this new landscape?
    • The merit of mutuals – should tenants have more say in how their landlord is run?

    Please note, we are offering a limited number of free places to non-members. These are being made available on a first-come, first-served basis.

    The Residents Network will be holding Best Practice groups at the following locations:

    If you have any questions, please get in touch with luke.morris@hqnetwork.co.uk.

    THIS EVENT IS NOW SOLD OUT

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    This is a FREE event

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  2. Housing Ombudsman workshop: managing challenging complaints effectively

    Details

    Housing Ombudsman workshop

    HQN is once again teaming up with the Housing Ombudsman Service for a new series of practical workshops designed to help social landlords handle customer complaints more effectively.

    The practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on the following themes:

    • Managing complainants with persistent and challenging behaviours
    • Handling anti-social behaviour complaints
    • Putting the matter right
    • When to award compensation and deciding on the right amount
    • Using the learning from complaints to implement positive change.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    Please note that this event is designed for social housing professionals responsible for handling complaints.

    THIS EVENT IS NOW SOLD OUT.

    This event will also be held in Milton Keynes and Newcastle.

     

    find out more

    Meet At

    Further information

    Delegate fees:
    Member price: £99 + VAT
    Non-member price: £289 + VAT

    Venue map

    Download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  3. IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

    Details

    IFSM-accreditest Fire Risk Assessment

    Expand your fire risk assessment knowledge and experience with this comprehensive, newly developed and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    This event will also be held in Chesterfield.

    This event is now sold out.

    find out more

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    Further information

    Delegate fees:
    Full price: £799.00 *
    SAFETYnet members: £699.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  4. Full speed ahead - are you ready for the Universal Credit roll out?

    Details

    Full steam ahead - are you ready for the Universal Credit roll out?

    Join us for an outstanding series of dynamic, practical seminars that focus on the real impact of UC and how to prepare for and manage in a full service environment.

    These events will help housing providers deal with the realities - how to sustain collection performance, how to maintain excellent support and how to help residents to sustain tenancies.

    RIEN Lead, Tony Newman will chair the day, sharing his experience of examining income management services working with UC across the country.

    We’re also delighted to welcome Department for Work and Pensions to these events.

    DWP will bring everyone up to speed with the very latest developments, provide practical tips on engagement and partnership working and answer YOUR questions.

    Welfare benefit expert and trainer, Alison Markantonis will join us to provide practical tips, drawn from her experience working as a frontline benefit advisor, managing UC claims day-to-day for a housing provider.

    Duncan Brown, former Head of Rental Income at London Borough of Hammersmith & Fulham will describe how the council managed a successful transition to UC full service in 2016 and how he has helped other housing providers to improve rent collection.

    We’ll have other case studies on each day and whether you’re a housing association, local authority or ALMO, they’ll help you to:

    • Get the right operational structure and resources in place
    • Ensure effective communication and engagement with residents
    • Understand the staff response to UC and the importance of an efficient UCFS procedure
    • Work in partnership with the DWP, including local Jobcentre Plus teams.

    If you want tips based on learning from the reality of UCFS to enable your organisation to hit the ground running, that will greatly help maximise income, support residents, and boost staff confidence, then this is the event for you!

    Once you've booked your place you’ll be invited to send us your burning questions so that we can make sure you get answers!

    The full programme will be announced in the next few weeks but places are already going FAST – so book now to make sure you don’t miss out!

    Free toolkit for all delegates

    Our Universal Credit toolkit helps you to focus on the key issues for housing providers and enables you to check your progress so far in implementing Universal Credit for new claims and to prepare for the full roll out to existing claimants. It includes checks on:

    • Income maximisation
    • Supporting residents
    • Managed payments
    • Risk assessment
    • Forward planning.

    Book your place and receive a free digital copy the week before you attend.

    This event will also be held in Manchester, Cardiff and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Venue map

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    Download programme here  

    • Event TypeHQN Event
    • VenueLondon
    • Start01 May 2018 10:00
    • End01 May 2018 16:00

    Spring forward – big decisions for the bottom line

    Details

    Spring forward – big decisions for the bottom line

    What implications will the Spring Statement, the new Value for Money Standard and the housing green paper have for the housing sector as it faces up to a year of big decisions?

    2018 promises to be another year of radical change for the housing sector. Many housing associations and local authorities are facing fundamental decisions about their future. The Spring Statement and a new housing green paper could help or hinder these aspirations and residents are going to have a much bigger say in how organisations are run.

    But it's not just policy that will set the agenda. As housing providers become more complex, a deeper understanding of operating models, structure and risk appetite is essential. Do you really know what type of organisation you are now, let alone where you want to be in 10 years' time?

    In the meantime, the Regulator of Social Housing wants to know whether you're delivering Value for Money – and the metrics measuring your performance under the new VfM Standard will keep everyone on their toes.

    So join HQN Chief Executive Alistair McIntosh, Housing Finance Network Lead Associate Ian Parker, the social housing regulator and a top line-up of speakers to examine some of the big questions facing the sector – and hopefully get some answers.

    Key sessions include:

    • Measuring up – what the new VfM Standard really means for your organisation and what the Global Accounts tell us
    • The impact of the Spring Statement
    • Mergers – why are so many going through? are they delivering? what gets in the way?
    • V2 – Is it a 'badge of honour' or one step away from V3?
    • Rise of the tenant voice – impact on operating model, regeneration and merger
    • Return of direct government/council borrowing – National Audit Office finds that private finance can add 40% to 70% to costs. Will this lead to a re-think?
    • Looking forward to the Housing Green Paper – will there be changes to prevent another Grenfell? Will we really get building this time?
    • The future of local authority funding – is Northamptonshire CC just the first?
    • Helping housing associations to take control of their borrowing.

    Confirmed speakers:

    • Alistair McIntosh, Chief Exeuctive, HQN – Chair
    • Rob Whiteman, Chief Executive, CIPFA
    • Karin Erlander, Director, International Public Finance Ratings, S&P Global Ratings
    • Leslie Channon, Chair, A Voice for Tenants
    • Ian Parker, HQN Housing Finance Network Lead Associate
    • Patrick Symington, Chief Executive, MORhomes.
    • Jim Bennett, Assistant Director for Regulatory Strategy, RSH

    More to be announced

    Biographies:

    Rob Whiteman was appointed as the Chief Executive of CIPFA in September 2013. Before joining the Institute, he was a senior civil servant who worked as the Chief Executive of the UK Border Agency and had previously led the Improvement & Development Agency. Between 2005 and 2010 Whiteman was CEO of the London Borough of Barking and Dagenham. Prior to this role, he was Director of Resources at the London Borough of Lewisham.

    Whiteman is a well-known commentator and writer on public service reform and modernisation on a wide range of areas such as leadership, partnership working across local and central government, and building community cohesion. In 2008 he was named one of the ten most influential people in local government by the Local Government Chronicle. In 2007 and 2009 he carried out the capability reviews of the Department of Health for the Cabinet Office.

    Graduating with a BA (Hons) in Economics and Government from the University of Essex, Whiteman started his management career at WH Smith plc, before moving into the public sector. An accountant by profession, Rob qualified with CIPFA early in his career whilst working at the London Borough of Camden. He has since held several local government finance advisory roles for the Local Government Association and CIPFA, and for many years served as secretary to the Society of London Treasurers.

    Who should attend?

    • Chief executives
    • Finance directors
    • Local authority housing directors
    • Policy and strategy teams
    • Board members
    • Governance teams
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 16 March 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • Venuethestudio Manchester
    • Address The Hive, M1 1FN
    • Start03 May 2018 10:00
    • End03 May 2018 16:00

    Business transformation – keys to success – FREE to HQN members

    Details

    Keys to success

    Thinking about starting your digital transformation journey or in the middle of it feeling frustrated?

    This workshop, led by HQN business transformation associate Samantha Young and free to Housing Quality Network members, will help to unlock your ambitions, giving you a model to help you succeed and practical advice and guidance on your next steps.

    Our Keys to success events will:

    • Enable you to explore what true business transformation really looks like
    • Introduce you to the HQN Keys to success model covering the key areas you need to address to run a successful business transformation programme
    • Help you to understand some of the barriers to change and provide strategies to tackle them
    • Give you practical support and advice to help you avoid the pitfalls others have experienced and ensure the best possible outcomes can be achieved
    • Give you the confidence to start your business transformation or review and strengthen your ongoing programme
    • Provide you with the opportunity to generate a practical action plan to take back to your organisation
    • Benefit from the experience of an expert in business transformation with a track record in successful delivery
    • Learn more about the HQN Keys to success toolkit and where to go to access more help and support if you need it.

    By attending these workshops you will also receive a free copy of the HQN Keys to success business transformation self-assessment toolkit.

    About Sam Young

    Sam has joined HQN as our lead associate specialising in business transformation. Sam has a wealth of technology experience gained in the private, public and charitable sectors and a track record in successfully leading large teams and large-scale changes. As well as bringing digital expertise Sam is an accredited coach and SFIA (Skills for the Information Age) consultant, and is passionate about developing talent, transforming teams and delivering successful business outcomes that make a real difference. Sam runs her own digital and management consultancy, is a non-executive on the Board of Great Places Housing Group and was previously Director of Business Transformation at New Charter Group.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of the Housing Quality Network: FREE

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  5. Full speed ahead - are you ready for the Universal Credit roll out?

    Details

    Full steam ahead - are you ready for the Universal Credit roll out?

    Join us for an outstanding series of dynamic, practical seminars that focus on the real impact of UC and how to prepare for and manage in a full service environment.

    These events will help housing providers deal with the realities - how to sustain collection performance, how to maintain excellent support and how to help residents to sustain tenancies.

    RIEN Lead, Tony Newman will chair the day, sharing his experience of examining income management services working with UC across the country.

    We’re also delighted to welcome Department for Work and Pensions to these events.

    DWP will bring everyone up to speed with the very latest developments, provide practical tips on engagement and partnership working and answer YOUR questions.

    Welfare benefit expert and trainer, Alison Markantonis will join us to provide practical tips, drawn from her experience working as a frontline benefit advisor, managing UC claims day-to-day for a housing provider.

    Duncan Brown, former Head of Rental Income at London Borough of Hammersmith & Fulham will describe how the council managed a successful transition to UC full service in 2016 and how he has helped other housing providers to improve rent collection.

    We’ll have other case studies on each day and whether you’re a housing association, local authority or ALMO, they’ll help you to:

    • Get the right operational structure and resources in place
    • Ensure effective communication and engagement with residents
    • Understand the staff response to UC and the importance of an efficient UCFS procedure
    • Work in partnership with the DWP, including local Jobcentre Plus teams.

    If you want tips based on learning from the reality of UCFS to enable your organisation to hit the ground running, that will greatly help maximise income, support residents, and boost staff confidence, then this is the event for you!

    Once you've booked your place you’ll be invited to send us your burning questions so that we can make sure you get answers!

    The full programme will be announced in the next few weeks but places are already going FAST – so book now to make sure you don’t miss out!

    Free toolkit for all delegates

    Our Universal Credit toolkit helps you to focus on the key issues for housing providers and enables you to check your progress so far in implementing Universal Credit for new claims and to prepare for the full roll out to existing claimants. It includes checks on:

    • Income maximisation
    • Supporting residents
    • Managed payments
    • Risk assessment
    • Forward planning.

    Book your place and receive a free digital copy the week before you attend.

    This event will also be held in London, Cardiff and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Venue map

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start08 May 2018 10:00
    • End08 May 2018 16:00

    Lessons from the winter health crisis – how housing can help the NHS

    Details

    Lessons from the winter health crisis

    Housing and health professionals are gathering in London next month to discuss ways the two sectors can work together to take the pressure off the NHS. Now is your chance to be involved in the conversation.

    The housing sector has been talking about how it can help the NHS for years and now is the time for action. We think we have solutions, so why isn't anybody listening? Why aren’t they acted on?

    It's across all areas – relieving pressure on A&E, delayed discharge, hospital transfers, social care and independent living, mental health and homelessness.

    This practical workshop will bring together representatives from housing, health and care to talk about the practical challenges they face and the opportunities that working together can create.

    So if you or your organisation is doing some innovative work in this area, come along and tell us about it. Later this year, HQN will be helping to publish a special edition of the 'Housing, Care and Support Journal' based on case studies and practical examples discussed at this event. We would like to extend this opportunity to delegates.

    Confirmed sessions and speakers:

    • An overview of the 2017-18 winter health crisis and why this doesn't happen in Scandinavia – Dr Tim Brown, HQN associate and Senior Research Associate in Housing and Local Government, De Montfort University
    • How we can make partnerships work between housing associations and acute trusts – Andrew Van Doorn, Chief Executive, HACT
    • Social care and the ageing population – how housing providers can take the pressure off the NHS – Vic Rayner, Executive Director, National Care Forum
    • Discharging the homeless from hospital – Sophie Koehne, Advanced Mental Health Practitioner, KHP Pathway Homeless Team
    • Laying the path from housing to work – supporting tenants to get the best out of new NHS and DWP work initiatives – Mick Carroll, mental health and housing expert.

    Housing and health partnerships:

    • Why we need to start talking the same language – Vanessa Walker, Non-Executive Director, Hull and East Yorkshire Hospitals NHS Trust; housing association board member and councillor on East Riding Council
    • The role of housing providers in Sustainability and Transformation Partnerships – Andy Snowden, Vice-Chair of Hull and East Yorkshire Hospitals.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 6 April 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start09 May 2018 10:00
    • End09 May 2018 16:00

    The digital dilemma - bridge or barrier to better engagement

    Details

    The digital dilemma

    Online engagement can be a fantastic way for landlords to reach their residents. It can also be a difficult challenge to get right.

    For some, going digital makes sense. It can drive efficiency, help engage with more residents and offer them a wider choice of services. For others it is a concern. It can be seen as a removal of the personal touch, a reduction in choice and a potential barrier to engagement.

    To help landlords and residents navigate this, the Residents’ Network is running an event on digital engagement and inclusion.

    We’ll hear from landlords and digital specialists, who will share information about how service delivery is being transformed. We will also be hearing from residents, who will be highlighting their experiences of using these new digital services, as well as sharing what they’d like to see happen next.

    CACI

    CACI are experts in consumer behaviour, and look for patterns within customer data. The results may challenge the assumptions your business makes about customers. Will your young tenants be the most engaged? Are your poorest tenants excluded from accessing the internet? Are older tenants offline, preferring traditional ways to engage? What services would your customers prefer to access online, and which should definitely remain offline?

    The CACI session will share experiences of working with many of the largest housing providers in helping shape their digital transformation strategy, and will offer broader insights on the digital sophistication and attitudes of social rented households.

    Joseph Rowntree Housing Trust

    In this session Joseph Rowntree Housing Trust will be talking about how it helps ensure residents’ dignity and equality when encouraging them to go digital. They will be talking about how Joseph Rowntree Housing Trust work in partnership with various other organisations such as internet service providers, local libraries and internal departments to provide better access to broadband and digital skills support.

    Yarlington Housing Group

    Yarlington will be talking about how their move to a digital online service has enabled 24 / 7 access to things like reporting repairs, reviewing rent transactions and making a request for all things tenancy related.  The digital service is not something offered as an additional service offer but is now the only option for those who are able to use it and have access.  There is a bespoke alternative offer for those who cannot use the service. Yarlington also work to support this group to become digitally able.  

    Accent Group 

    A resident from Accent Group will be talking about the process they went through to help agree a new approach to engaging residents. This approach included looking at how Accent could build on their digital engagement. As well as looking at this process, Accent will also be talking about the levels of engagement they are now getting. 

    *More sessions will be added in the coming weeks.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price – Residents and staff: £209
    Members of any HQN network – Residents and staff: £179*

    *Members of the Residents’ Network can send residents to this event at a discounted price of £159 

    Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  6. HQN business transformation workshops – cracking the case on GDPR and transformation – FREE to HQN members

    Details

    HQN Business Transformation Group workshops

    ‘Changing the way we do business’ is the mantra for many housing organisations as they seek to adapt to a new landscape where housing delivery, being more efficient and the sweating of assets are the top priorities.

    Housing providers all over the country are embarking on business transformation journeys of all different shapes and sizes. Some are focusing on very specific areas while others are recalibrating their entire organisation – or merging with others. And while millions of pounds is being spent on new technology, it is buy-in from colleagues and residents that is most fundamental to a successful change programme.

    In the coming months, the Housing Quality Network is joining forces with a number of housing associations and technology companies for a series of workshops dedicated to business transformation, channel shift and culture change.

    Each workshop is designed to be fully interactive with participants invited to discuss, debate and share best practice on the theme chosen by the host organisation.

    Business Transformation Group workshop programme Spring 2018:

    • Futures Housing Group, Derbyshire – Thursday 10 May 2018 – cracking the case on GDPR and transformation
    • More to be announced soon.

    More details about each workshop, including timings, will be made available in due course. Further workshops are to be added.

    Places for each event are strictly limited to 20.

    If you would like to join the Business Transformation Group, please contact jon.land@hqnetwork.co.uk  – your organisation must be a member of the Housing Quality Network.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £60.00 *
    Members of the Housing Quality Network: FREE

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Venue map

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  7. IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

    Details

    IFSM-accredited Fire Risk Assessment

    Expand your fire risk assessment knowledge and experience with this comprehensive, newly developed and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £799.00 *
    SAFETYnet members: £699.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start16 May 2018 10:00
    • End16 May 2018 16:00

    Business transformation – keys to success – FREE to HQN members

    Details

    Keys to success

    Thinking about starting your digital transformation journey or in the middle of it feeling frustrated?

    This workshop, led by HQN business transformation associate Samantha Young and free to Housing Quality Network members, will help to unlock your ambitions, giving you a model to help you succeed and practical advice and guidance on your next steps.

    Our Keys to success events will:

    • Enable you to explore what true business transformation really looks like
    • Introduce you to the HQN Keys to success model covering the key areas you need to address to run a successful business transformation programme
    • Help you to understand some of the barriers to change and provide strategies to tackle them
    • Give you practical support and advice to help you avoid the pitfalls others have experienced and ensure the best possible outcomes can be achieved
    • Give you the confidence to start your business transformation or review and strengthen your ongoing programme
    • Provide you with the opportunity to generate a practical action plan to take back to your organisation
    • Benefit from the experience of an expert in business transformation with a track record in successful delivery
    • Learn more about the HQN Keys to success toolkit and where to go to access more help and support if you need it.

    By attending these workshops you will also receive a free copy of the HQN Keys to success business transformation self-assessment toolkit.

    About Sam Young

    Sam has joined HQN as our lead associate specialising in business transformation. Sam has a wealth of technology experience gained in the private, public and charitable sectors and a track record in successfully leading large teams and large-scale changes. As well as bringing digital expertise Sam is an accredited coach and SFIA (Skills for the Information Age) consultant, and is passionate about developing talent, transforming teams and delivering successful business outcomes that make a real difference. Sam runs her own digital and management consultancy, is a non-executive on the Board of Great Places Housing Group and was previously Director of Business Transformation at New Charter Group.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of the Housing Quality Network: FREE

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueMilton Keynes
    • Start17 May 2018 10:00
    • End17 May 2018 14:30

    Housing Ombudsman workshop: managing challenging complaints effectively

    Details

    Housing Ombudsman workshop

    HQN is once again teaming up with the Housing Ombudsman Service for a new series of practical workshops designed to help social landlords handle customer complaints more effectively.

    The practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on the following themes:

    • Managing complainants with persistent and challenging behaviours
    • Handling anti-social behaviour complaints
    • Putting the matter right
    • When to award compensation and deciding on the right amount
    • Using the learning from complaints to implement positive change.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    Please note that this event is designed for social housing professionals responsible for handling complaints.

    This event will also be held in London and Newcastle.

    find out more

    Meet At

    Further information

    Delegate fees:
    Member price: £99 + VAT
    Non-member price: £289 + VAT

     Download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueGlasgow
    • Start23 May 2018 09:00
    • End23 May 2018 12:00

    Improving performance and creating efficiency around income collection for Universal Credit - FREE breakfast seminar

    Details

    Improving performance and creating efficiency around income collection for Universal Credit

    HQN and Mobysoft are hosting a free breakfast seminar examining ways social housing providers can improve their income collection performance and generate wider efficiencies for their business.

    The morning seminar will run from 9.00am to 11.30am and include a series of presentations by landlords highlighting how they are looking to protect revenues against Universal Credit, as well as the opportunity to network with fellow housing professionals.

    Speakers will be announced soon.

    About Rentsense

    Rentsense is a cloud based predictive analytic solution that optimises frontline income management workload. It creates and embeds significant efficiencies within the income function, reduces officer caseload on average by 50.8% and frees up 31% income team capacity. Landlords are using Rentsense to protect revenues, create efficiencies and mitigate welfare reform, it is also helping landlords reduce their arrears by an average of 15.8% in year one.

    Testimonials:

    “RentSense has dramatically reduced our arrears case load on a weekly basis. We have seen case load reductions of 56% per week, this has resulted in an officer capacity (or FTE) of 1.29, these efficiencies have allowed our officers to ensure that they spend quality time on those cases that need it.” Melville Housing.

    “On the day of go live and training RentSense reduced our overall caseload from 2,761 to just 744 cases.” South Yorkshire Housing Association.

    “RentSense is a business critical application.” Merthyr Valleys Homes.

    Please note: HQN does not officially endorse the RentSense software but we believe our members will welcome the opportunity to hear more about the benefits it could bring to their organisation.

     

    find out more

    Meet At

    Further information

    Delegate fees:
    This is a FREE breakfast seminar

    Cancellations and substitutions:

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start23 May 2018 10:00
    • End23 May 2018 16:00

    Managing compliance

    Details

    Managing compliance

    Join us for an informative day crammed full of useful information relating to key compliance areas.

    • Fire safety
    • Asbestos management
    • Water hygiene
    • Passenger lifts
    • Radon (including what the tighter controls and new lower radon exposure limits mean to your organisation)
    • Electrical safety.

    Who should attend

    CEOs, board members, compliance managers, directors and health and safety professionals.

    Our speakers

    We have a selection of speakers who are experts in their field, The day will be chaired by Vicki Cutler who, as a Chartered Fellow of IOSH, has worked in the social housing sector as a health, safety and compliance specialist for many years. Vicki will be joined by:

    • Bob Evans, Fire Safety Consultant in the social housing sector
    • Matt Dawes, Senior Asbestos Trainer with Bradley Environmental
    • Chris Brown, Independent Water Hygiene Consultant
    • Nicky Hutt, Radon Services Team Leader at Public Health England
    • Spencer Henry, Electrical Consultant at Morgan Lambert
    • Steve Ware, Assistant Director at Gerald Honey Partnerships Ltd. 
    find out more

    Meet At

    Click here to download the programme  

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueCardiff
    • Start24 May 2018 10:00
    • End24 May 2018 16:00

    Full speed ahead - are you ready for the Universal Credit roll out?

    Details

    Full steam ahead - are you ready for the Universal Credit roll out?

    Join us for an outstanding series of dynamic, practical seminars that focus on the real impact of UC and how to prepare for and manage in a full service environment.

    These events will help housing providers deal with the realities - how to sustain collection performance, how to maintain excellent support and how to help residents to sustain tenancies.

    RIEN Lead, Tony Newman will chair the day, sharing his experience of examining income management services working with UC across the country.

    We’re also delighted to welcome Department for Work and Pensions to these events.

    DWP will bring everyone up to speed with the very latest developments, provide practical tips on engagement and partnership working and answer YOUR questions.

    Welfare benefit expert and trainer, Alison Markantonis will join us to provide practical tips, drawn from her experience working as a frontline benefit advisor, managing UC claims day-to-day for a housing provider.

    Duncan Brown, former Head of Rental Income at London Borough of Hammersmith & Fulham will describe how the council managed a successful transition to UC full service in 2016 and how he has helped other housing providers to improve rent collection.

    We’ll have other case studies on each day and whether you’re a housing association, local authority or ALMO, they’ll help you to:

    • Get the right operational structure and resources in place
    • Ensure effective communication and engagement with residents
    • Understand the staff response to UC and the importance of an efficient UCFS procedure
    • Work in partnership with the DWP, including local Jobcentre Plus teams.

    If you want tips based on learning from the reality of UCFS to enable your organisation to hit the ground running, that will greatly help maximise income, support residents, and boost staff confidence, then this is the event for you!

    Once you've booked your place you’ll be invited to send us your burning questions so that we can make sure you get answers!

    The full programme will be announced in the next few weeks but places are already going FAST – so book now to make sure you don’t miss out!

    Free toolkit for all delegates

    Our Universal Credit toolkit helps you to focus on the key issues for housing providers and enables you to check your progress so far in implementing Universal Credit for new claims and to prepare for the full roll out to existing claimants. It includes checks on:

    • Income maximisation
    • Supporting residents
    • Managed payments
    • Risk assessment
    • Forward planning.

    Book your place and receive a free digital copy the week before you attend.

    This event will also be held in Manchester, London and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  8. The art of leadership – harnessing personal power (two-day residential)

    Details

    The art of leadership

    “Leadership bestows on us an awesome power. We can use it to over-power, de-power or out-power others and in doing so we will break them. Alternatively we can use this power to enable, empower and grow people, winning their hearts and minds.” David Gilbert-Smith, former SAS Officer and Founder of the Leadership Trust

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies.

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    Taking place over two days at the Leadership Trust's magnificent headquarters near Ross-on-Wye in rural Herefordshire, this residential course has been specifically designed for established housing leaders and those with the potential to become one. The course is a chance to:

    • Build your personal leadership style, raising awareness of what can hinder your performance
    • Establish an understanding of how your leadership style can support or hinder the performance of your team
    • Connect your leadership style with challenges at work so that you can practise being at your best under pressure.

    The residential programme includes a series of workshops and practical challenges designed to help develop key leadership skills and your own personal leadership style.

    Key sessions include:

    • The art of leadership within the housing sector
    • Performance under pressure
    • Ethos and culture
    • Adopting positive leadership behaviours.

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    Places are strictly limited.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    What delegates said about our Art of Leadership taster events:

    "A really useful day with great things to take away and ponder – and put into practice!"

    "Was well structured and relevant, a good balance of activities and discussion"

    "Revisiting my own leadership brand, this felt very relevant"

    To find out more about the Leadership Trust visit: http://www.leadershiptrust.co/

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £1,199.00 *
    Members of any HQN network: £999.00 *

    PLEASE NOTE: The price of this residential course includes accommodation, a three-course dinner on the first evening, and all other meals/refreshments.

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    In partnership with 

    Leadership trust logo

    Venue map

    Download programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start12 Jun 2018 10:00
    • End12 Jun 2018 16:00

    Resilience Clinic 2018: risk management, business continuity and bow ties

    Details

    Resilience clinic 2018

    As social housing providers become increasingly complex and commercial entities, how do you ensure you are prepared for every eventuality?

    The role of risk management and business continuity go hand-in-hand and have arguably never been more important.

    Dangers lurk around every corner. From winter working to the roll out of Universal Credit - plans need to be in place and well communicated so everyone involved with the organisation understands they have a role to play.

    For our 2018 Resilience Clinics, HQN is teaming up with specialist risk management company Commercial Initiatives to deliver practical advice on how to deliver a better programme for your staff, residents and other stakeholders.

    The day will focus on the new Business Continuity Good Practice Guidelines for 2018 and how organisations can benefit from adopting the 'bow tie' approach to risk management.

    The fully interactive event will also give delegates the opportunity to participate in a mini exercise highlighting how a major incident impacts the whole organisation and why contingency planning is so important.

    Sessions will focus on:

    • The benefits of the 2018 Business Continuity Good Practice Guidelines
    • The 'bow tie' approach to risk management
    • Business impact analysis
    • Up-to-date and useable plan writing
    • What if? Business continuity exercises for your incident team including office, staff, IT and stock scenarios. 

    About Commercial Initiatives

    Commercial Initiatives has developed functional Business Continuity Management Systems (BCMS) for housing associations and groups over the last 14 years. It brings together experts in the fields of incident management, disaster recovery, crisis communications and information security.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 11 May 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueCardiff
    • Start13 Jun 2018 10:00
    • End13 Jun 2018 16:00

    HQN Cymru annual summit 2018 – I'd rather be in Wales

    Details

    HQN Cymru annual summit 2018

    Twenty years after the Governance of Wales Act paved the way for devolution, we are exhibiting growing maturity and greater confidence in our ability to fashion our own solutions to major challenges. This distinct approach is arguably more evident in the housing sector than any other.

    In 2018 this means government and partners:

    • share an understanding of the need to ‘join up’ housing; both as an interconnected system and with other policy areas especially health, social care and economic development
    • recognise that the focus has to be on delivery, including stretching targets on new affordable housing and combatting homelessness
    • understand that the need to develop and sustain confidence in this approach through effective governance and clear lines of accountability.

    HQN Cymru’s second annual summit will focus on each of these themes. Sessions will include:

    • Views from the Welsh Government on key challenges – as policy maker and regulator
    • Radical new thinking on the future from CHC and Housing Leadership Cymru
    • Getting real about joined up action – the challenge posed by the Future Generations Commissioner
    • Sustaining partnership working – delivering targets in even more challenging times
    • New initiatives to develop a future workforce
    • Where’s the camera? Challenges and opportunities from TPAS, Cymorth Cymru, Tai Pawb and the National landlords Association perspectives.

    Confirmed speakers:

    Keith Edwards, HQN Cymru lead associate – Chair
    Alistair McIntosh, Chief Executive, HQN
    Stuart Ropke, Chief Executive Community Housing Cymru
    Sophie Howe, The Future Generations Commissioner for Wales

    find out more

    Meet At

    Further information

    Delegate fees:
    Members of HQN Cymru: One free place
    Full price: £209.00 *
    Members of any HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start14 Jun 2018 10:00
    • End14 Jun 2018 16:00

    Full speed ahead - are you ready for the Universal Credit roll out?

    Details

    Full steam ahead - are you ready for the Universal Credit roll out?

    Join us for an outstanding series of dynamic, practical seminars that focus on the real impact of UC and how to prepare for and manage in a full service environment.

    These events will help housing providers deal with the realities - how to sustain collection performance, how to maintain excellent support and how to help residents to sustain tenancies.

    RIEN Lead, Tony Newman will chair the day, sharing his experience of examining income management services working with UC across the country.

    We’re also delighted to welcome Department for Work and Pensions to these events.

    DWP will bring everyone up to speed with the very latest developments, provide practical tips on engagement and partnership working and answer YOUR questions.

    Welfare benefit expert and trainer, Alison Markantonis will join us to provide practical tips, drawn from her experience working as a frontline benefit advisor, managing UC claims day-to-day for a housing provider.

    Duncan Brown, former Head of Rental Income at London Borough of Hammersmith & Fulham will describe how the council managed a successful transition to UC full service in 2016 and how he has helped other housing providers to improve rent collection.

    We’ll have other case studies on each day and whether you’re a housing association, local authority or ALMO, they’ll help you to:

    • Get the right operational structure and resources in place
    • Ensure effective communication and engagement with residents
    • Understand the staff response to UC and the importance of an efficient UCFS procedure
    • Work in partnership with the DWP, including local Jobcentre Plus teams.

    If you want tips based on learning from the reality of UCFS to enable your organisation to hit the ground running, that will greatly help maximise income, support residents, and boost staff confidence, then this is the event for you!

    Once you've booked your place you’ll be invited to send us your burning questions so that we can make sure you get answers!

    The full programme will be announced in the next few weeks but places are already going FAST – so book now to make sure you don’t miss out!

    Free toolkit for all delegates

    Our Universal Credit toolkit helps you to focus on the key issues for housing providers and enables you to check your progress so far in implementing Universal Credit for new claims and to prepare for the full roll out to existing claimants. It includes checks on:

    • Income maximisation
    • Supporting residents
    • Managed payments
    • Risk assessment
    • Forward planning.

    Book your place and receive a free digital copy the week before you attend.

    This event will also be held in Manchester, London and Cardiff.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start14 Jun 2018 10:00
    • End14 Jun 2018 16:00

    Resilience Clinic 2018: risk management, business continuity and bow ties

    Details

    Resilience clinic 2018

    As social housing providers become increasingly complex and commercial entities, how do you ensure you are prepared for every eventuality?

    The role of risk management and business continuity go hand-in-hand and have arguably never been more important.

    Dangers lurk around every corner. From winter working to the roll out of Universal Credit - plans need to be in place and well communicated so everyone involved with the organisation understands they have a role to play.

    For our 2018 Resilience Clinics, HQN is teaming up with specialist risk management company Commercial Initiatives to deliver practical advice on how to deliver a better programme for your staff, residents and other stakeholders.

    The day will focus on the new Business Continuity Good Practice Guidelines for 2018 and how organisations can benefit from adopting the 'bow tie' approach to risk management.

    The fully interactive event will also give delegates the opportunity to participate in a mini exercise highlighting how a major incident impacts the whole organisation and why contingency planning is so important.

    Sessions will focus on:

    • The benefits of the 2018 Business Continuity Good Practice Guidelines
    • The 'bow tie' approach to risk management
    • Business impact analysis
    • Up-to-date and useable plan writing
    • What if? Business continuity exercises for your incident team including office, staff, IT and stock scenarios. 

    About Commercial Initiatives

    Commercial Initiatives has developed functional Business Continuity Management Systems (BCMS) for housing associations and groups over the last 14 years. It brings together experts in the fields of incident management, disaster recovery, crisis communications and information security.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 11 May 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLeeds
    • Start19 Jun 2018 10:00
    • End19 Jun 2018 16:00

    Leasehold Summit summer seminars 2018

    Details

    Leasehold Summit summer seminars 2018

    This year’s Leasehold Summit will be looking at how the latest government reforms, protocols and legislation will impact on your day to day work, service charge regime, and moving your services forward in the post-Grenfell era – better repairs, better compliance, better marketing of your services.

     

    Leasehold management: reforming and transforming

    REFORMING…

    Leasehold reform: how will the latest government reforms impact on your service?

    Changing protocols: how the new Pre-Action Protocols will impact on leasehold debt enforcement and service charge regimes.

    Compliance: getting to grips with AirBnB, sub-letting, illegal sub-letting, with compliance.

    Leaseholder safety: doors, flats, communal areas… picking up the pieces after the Grenfell disaster.

    TRANSFORMING…

    Grenfell Tower…”one year on”:  dealing with the changing environment and new demands on your repairs service positively and proactively.

    Promoting your services: an insider’s view on how to promote shared ownership and assist people to move up the ladder.

    Keynote speakers, breakout sessions, discussion and debate.

    Hear from a great line-up of speakers, including:

    John Gargan, Catalyst
    Caroline Millington, Plumlife
    Adrian Shaw, Clarion
    John Murray, Ward Hadaway
    Melodie Hampson, Hackney
    Neil Brand, Bevan Brittan
    Richard Hards, Tower Hamlets Homes
    Michelle Haycox, Walsall HG
    Jackie Dickins, The Leasehold Network
    Ann Faulkner, The Leasehold Network

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 18 May 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueNewcastle
    • Start21 Jun 2018 10:00
    • End21 Jun 2018 14:30

    Housing Ombudsman workshop: managing challenging complaints effectively

    Details

    Housing Ombudsman workshop

    HQN is once again teaming up with the Housing Ombudsman Service for a new series of practical workshops designed to help social landlords handle customer complaints more effectively.

    The practical half-day workshops will be delivered by the Housing Ombudsman’s own expert trainers and will focus on the following themes:

    • Managing complainants with persistent and challenging behaviours
    • Handling anti-social behaviour complaints
    • Putting the matter right
    • When to award compensation and deciding on the right amount
    • Using the learning from complaints to implement positive change.

    Each workshop draws on case studies and best practice examples from the Housing Ombudsman's files. There will also be an opportunity to network with peers from other landlords.

    Please note that this event is designed for social housing professionals responsible for handling complaints.

    This event will also be held in London and Milton Keynes.

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    Meet At

    Further information

    Delegate fees:
    Member price: £99 + VAT
    Non-member price: £289 + VAT

     Download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start21 Jun 2018 10:00
    • End21 Jun 2018 16:00

    Leasehold Summit summer seminars 2018

    Details

    Leasehold Summit summer seminars 2018

    This year’s Leasehold Summit will be looking at how the latest government reforms, protocols and legislation will impact on your day to day work, service charge regime, and moving your services forward in the post-Grenfell era – better repairs, better compliance, better marketing of your services.

     

    Leasehold management: reforming and transforming

    REFORMING…

    Leasehold reform: how will the latest government reforms impact on your service?

    Changing protocols: how the new Pre-Action Protocols will impact on leasehold debt enforcement and service charge regimes.

    Compliance: getting to grips with AirBnB, sub-letting, illegal sub-letting, with compliance.

    Leaseholder safety: doors, flats, communal areas… picking up the pieces after the Grenfell disaster.

    TRANSFORMING…

    Grenfell Tower…”one year on”:  dealing with the changing environment and new demands on your repairs service positively and proactively.

    Promoting your services: an insider’s view on how to promote shared ownership and assist people to move up the ladder.

    Keynote speakers, breakout sessions, discussion and debate.

    Hear from a great line-up of speakers, including:

    John Gargan, Catalyst
    Caroline Millington, Plumlife
    Adrian Shaw, Clarion
    John Murray, Ward Hadaway
    Melodie Hampson, Hackney
    Neil Brand, Bevan Brittan
    Richard Hards, Tower Hamlets Homes
    Michelle Haycox, Walsall HG
    Jackie Dickins, The Leasehold Network
    Ann Faulkner, The Leasehold Network

    This event will also be held in Leeds.

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    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 18 May 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start02 Jul 2018 10:00
    • End02 Jul 2018 16:00

    UKATA-approved* duty to manage asbestos training – tailored specifically for the social housing sector

    Details

    UKATA-approved* duty to manage asbestos training – tailored specifically for the social housing sector

    Does the very mention of asbestos conjure up images of high costs and the risk of serious detriment? It doesn’t need to.

    HQN has worked with Bradley Environmental, one of the UK’s most respected UKATA-approved asbestos training providers with over 25 years of industry experience, to deliver a one-day UKATA-approved* course that’s tailored to social housing providers.

    What’s covered?

    • Asbestos awareness (refresher)
    • Legislative requirements
    • Defining the duty to manage asbestos
    • Types, risks and locations of asbestos containing materials (ACMs)
    • The survey report, register and their use
    • Dealing with your ACMs
    • Information, instruction and training
    • Record, review and key.

    By the end of the course delegates will understand:

    • The hazards associated with asbestos and where it is found
    • Their responsibilities with regards to the duty to manage asbestos
    • How to prioritise asbestos and create an action plan
    • The requirements for and how to use asbestos surveys and registers
    • The purpose for and content of an asbestos management plan
    • The different asbestos removal and remediation projects
    • The different types of asbestos training.

    Our trainer:

    Matt Dawes, Senior Asbestos Consultant and Trainer at Bradley Environmental, will guide you through the day and answer all your questions. Matt has been in the asbestos industry for over 12 years as both a consultant and a client representative for a major social housing provider.

    Here’s what some of our previous delegates had to say:

    “Excellent trainer, discussion aspects interesting, very knowledgeable and kept session on track. Very satisfied and glad I attended”
    Graham Thomas, Health and Safety Compliance Officer, Places for People

    “Good delivery of the course, remained varied, encouraged interaction. Stories of examples were interesting.”
    Davinia Mohabier, Senior Surveyor, Genesis Housing Association Ltd

    “Really excellent presentation. Clear and informative. Well tailored to suit the needs of those with either little or plenty of prior knowledge.”
    Gary Martin, Technical Officer, Rochdale Boroughwide Housing

    Who should attend?

    Designed for everyone with ‘duty to manage’ responsibilities for asbestos management and responsibility for protecting the people who work in such premises. Whether you’re an asset director, manager or team leader, planned and responsive maintenance manager, voids manager, health and safety officer or adviser, surveyor, or you work in aids and adaptations, this is an essential training course for you. You should have completed an asbestos awareness session within the past 18 months.

    *Delegates will need to have completed a UKATA-approved asbestos awareness session within the past 18 months in order to achieve UKATA approval on this course. If your asbestos awareness training was not UKATA-approved then you can still attend our duty to manage training but you will receive a HQN certificate of attendance rather than a UKATA one. If you’re not sure whether the training you’ve undertaken is sufficient to be able to complete this course please just get in touch.

     

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    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start04 Jul 2018 10:00
    • End04 Jul 2018 16:00

    SAFETYnet national best practice group – Compliance KPI sharing

    Details

    SAFETYnet national best practice group

    A practical and interactive workshop which looks at the key areas of compliance, be prepared to share the KPIs that you use to monitor and manage the different areas of compliance in your organisation, including gas, fire, asbestos, Legionella, electrical and lifts.

    We are looking to develop a ‘Compliance KPI Catalogue’ which will help organisations to better understand what other performance indicators organisations use to monitor compliance.

    This is a great networking opportunity to meet other members of SAFETYnet and those responsible for compliance in the sector from a variety of locations across the UK.

    Who should attend?

    Compliance managers, health and safety professionals, asset managers.

    Our speakers

    Come and join the SAFETYnet Advisory Group team who will be running this interactive workshop to identify key compliance KPIs for the sector.

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    Further information

    This is a FREE event for: 

    • SAFETYnet members 
    • Asset Management Network members 
    • Those who attended the ‘Managing compliance’ event series.

    Cancellations and substitutions:

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

  9. HQN annual conference 2018

    Details

    HQN annual conference 2018

    '12 months later...'

    Looking at life after Grenfell and what's really changed.

    Key note speaker: 
    Jane Everton, Director leading the work on the Social Housing Green Paper, MHCLG

    Full details to be announced soon...

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    Meet At

    Further information

    Delegate fees:
    Price per delegate: £289.00*
    Members of the Housing Quality Network: FREE*

    *Free places are available to members of the Housing Quality Network. The number of entitled free places is dependent on level of membership (one free place for Level A members, two free places for Level B, three free places for Level C). Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Venue map

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start25 Sep 2018 10:00
    • End25 Sep 2018 16:00

    Disaster – could you cope? SAFETYnet Annual Conference 2018

    Details

    SAFETYnet Annual Conference 2018

    Come and join us for an outstanding event which will focus around a simulated ‘major disaster’ and test YOUR skills to the limit…

    Events can never be called predictable. Do you know just how much impact a major disaster event, such as a gas explosion or a fire, can have for a housing organisation with residential responsibilities and possibly an office affected too?

    Have you a plan in place to deal with such major incidents in your organisation? Do you know what your team would need to do, or do you even have a team in place that could react immediately? Have you tested your plans?

    Now is your opportunity to get involved with a day of quick thinking, dealing with a wide range of ‘must dos’ when a situation like this occurs.

    This will be a practical event and will require you to get involved in a hard-hitting scenario that will make you think on your feet, test your resolve and resilience and support you in making the right decisions.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Facilities managers
    • Asset managers
    • Risk and assurance managers
    • People with responsibility for:
      • Business continuity
      • Disaster recovery
      • Crisis management.

    Our speakers

    The event is being delivered by the SAFETYnet Team in partnership with RW Consulting Solutions Limited.

    We are delighted to have the expertise of Rob Walley, Director, and his team from RW Consulting Solutions Ltd (RWCSL) on board to provide the very best experience for the event.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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