Back to the list

The Rent Income Excellence Network annual conference

  • Type HQN Event
  • Venue Congress Centre, London
  • Address 28 Great Russell Street, WC1B 3LS
  • Start 12 Oct 2017 10:00
  • End 12 Oct 2017 16:00


Rent Income Network annual conference

2017 has been an eventful year for social housing and it’s not over yet.

As more tenants move to Universal Credit, income teams are under pressure to deliver.

The income management workload is increasing but it’s also changing shape, with a raft of welfare changes around the corner in 2018 and beyond.

Keeping the rent coming in is key – to keep the business going and to sustain tenancies. To achieve this housing providers must engage effectively with a wide range of residents.

That’s where this year’s, no-nonsense, Rent Income Excellence Network Annual Conference comes in.

We’ll help you to rise to the challenge with practical solutions to YOUR topical questions.

We’ll provide inspiration from organisations which have made a difference - changed lives and improved performance:

We’ll look at real case studies with practical tips and techniques for developing effective solutions, alongside innovative ideas.

And you’ll have a golden opportunity to network with colleagues from across the country.

The core themes …

  • Preparing for and delivering results under UC full service – how do you do it?
  • Latest developments on welfare reform and the future direction 
  • New ways of working to improve collection, boost customer engagement and reduce costs
  • Supporting residents’ financial wellbeing as a tool to improve performance.


The conference will be chaired by Sarah Seeger, Head of Customer Accounts at Curo.

Sarah will be joined by Tonia Downie, Head of Housing at Aster.
Tonia will describe how Aster is maximising all its income streams, including some practical tips on those two tricky areas – rechargeable repair income and former tenant debt.
Darrin Gamble, Localities Leader will present the Bromford Group’s innovative neighbourhood coaching model and its impact on sustaining tenancies.
HQN associate and welfare benefit guru, Alison Markantonis, will provide a practical update on welfare reform and how to prepare for the next key changes.
Dr Lisa Scullion of the University of Salford will present insights from the latest research into lived experiences of the benefits system across the UK.  
Damin Gibbons, Director at the Centre for Responsible Credit, will discuss a ground-breaking project to explore flexible rents.
As if that wasn’t enough, with UC THE hot topic for RIEN members, we will have an all-star panel to discuss effective tools and techniques for working with UC and to answer your questions. Sarah Seeger and Alison Markantonis will be joined by Duncan Brown, who has led LB Hammersmith and Fulham’s improvements in rent collection and arrears.   

Who should attend?

Senior and middle managers will be interested in the strategic approaches and solutions explored in this conference.

Everyone who is involved in housing income management, financial inclusion and benefit or money advice at an operational level will find lots of practical tips and techniques.

In short, this is for everyone who is serious about collecting rent, minimising debt and sustaining tenancies.

Here’s what some of last year’s delegates had to say...

‘Enjoyed it, good networking and lots of useful tips & informative to implement.’ Cath Stocks, Nottingham City Homes.

‘Great speakers and superb opportunity to network.’ Natalie Patten, Ipswich Borough Council.

‘Great conference! Very informative, have taken away great ideas.’ Lauren O'Mara, Homes for Haringey.

Book now

Note: Questions marked by * are mandatory

Please provide details of all delegates attending
Delegate Name Position Email Address Fee Payable £

Meet at…

Further information

Delegate fees:
Full price: £289.00 *
Members of any HQN network: £209.00 *
Early Bird: £259.00 *

* Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 15 September 2017.

Event sponsors

allpay logo        bacs logo       mobysoft logo

Venue map

Download programme


Our conferences, seminars and workshop events consistently receive top satisfaction ratings from delegates. Click here to take a look at some of the recent feedback.

Terms and conditions link

To read our terms and conditions please click here.