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The Rent Income Network annual conference

  • Type HQN Event
  • Venue London
  • Start 12 Oct 2017 10:00
  • End 12 Oct 2017 16:00


Rent Income Network annual conference

2017 has been an eventful year for social housing and it’s not over yet.

As more tenants move to Universal Credit, income teams are under pressure to deliver.

The income management workload is increasing but it’s also changing shape, with a raft of welfare changes around the corner in 2018 and beyond.

Keeping the rent coming in is key – to keep the business going and to sustain tenancies. To achieve this housing providers must engage effectively with a wide range of residents.

That’s where this year’s, no-nonsense, Rent Income Network Annual Conference comes in.

We’ll help you to rise to the challenge with practical solutions to YOUR topical questions.

We’ll provide inspiration from organisations which have made a difference - changed lives and improved performance:

We’ll look at real case studies with practical tips and techniques for developing effective solutions, alongside innovative ideas.

And you’ll have a golden opportunity to network with colleagues from across the country.

The core themes …

  • Preparing for and delivering results under UC full service – how do you do it?
  • Latest developments on welfare reform and the future direction 
  • New ways of working to improve collection, boost customer engagement and reduce costs
  • Supporting residents’ financial wellbeing as a tool to improve performance.

Top speakers

The conference will be chaired by Sarah Seeger, Head of Customer Accounts at Curo.

Other speakers include: Tonia Downie, Head of Housing at Aster; Gemma Glass, Financial Inclusion Manager at Optivo (AmicusHorizon) and Darrin Gamble Of Bromford Housing Group.

More great speakers are being lined up.

Who should attend?

Senior and middle managers will be interested in the strategic approaches and solutions explored in this conference.

Everyone who is involved in housing income management, financial inclusion and benefit or money advice at an operational level will find lots of practical tips and techniques.

In short, this is for everyone who is serious about collecting rent, minimising debt and sustaining tenancies.

Here’s what some of last year’s delegates had to say...

‘Enjoyed it, good networking and lots of useful tips & informative to implement.’ Cath Stocks, Nottingham City Homes.

‘Great speakers and superb opportunity to network.’ Natalie Patten, Ipswich Borough Council.

‘Great conference! Very informative, have taken away great ideas.’ Lauren O'Mara, Homes for Haringey.

Delegate fees:

Full price: £289.00 *
Members of any HQN network: £209.00 *

* Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

Book now:

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