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The Edge 2017: the robots are coming!

  • Type HQN Event
  • Venue Birmingham
  • Start 02 Nov 2017 10:00
  • End 02 Nov 2017 16:00


The edge 2017: the robots are coming

In this ever changing world one thing is certain - housing providers need to maximise their income.

This means engaging with customers, establishing a payment culture, understanding residents’ needs, identifying and managing risks as well as delivering value for money. 

You need to be at the top of your game. That’s where the Edge 2017 comes in. 

The Edge showcases and explores new ideas and innovative approaches.

The Edge brings income management practitioners together to network, to discuss issues and concerns, and pick up useful tips.

The Edge keeps you ahead of the game, with the ideas that you need to survive and thrive in a changing world.

The Edge 2017 will be facilitated by Tony Newman, HQN Associate and will focus on case studies designed to help you to answer these questions…

  • How can we modernise our income management service?
  • Are we using the right systems and technology? 
  • What tools and techniques do our competitors use?
  • How do we use customer insight and research to identify risk and predict the likelihood of tenancy failure?

And of course, we’ll look at the robots – do they have a role in the future of income management?

There’s plenty more on the way – look out for further announcements!

Who should attend?

This is a thought provoking and practical event aimed at everyone involved in income management but there will also be plenty for generic housing practitioners, support and advice workers, finance/IT professionals and those delivering customer services. 

Whether you’re a front line officer, policy officer or manager, if you’re interested in engaging effectively and efficiently with customers and communities, this event is for you.

Delegate fees:
Full price: £289.00 *
Members of any HQN network: £209.00 *
Early Bird: £259.00 *

* Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 6 October 2017.

This event will also be held in Manchester and London.

Book now:

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