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Improving performance and creating efficiency around income collection for Universal Credit - FREE breakfast seminar


Improving performance and creating efficiency around income collection for Universal Credit - FREE breakfast seminar

HQN and its commercial partner Mobysoft are hosting seminars examining ways social housing providers can improve their income collection performance and generate wider efficiencies for their business.

The morning seminars will run from 9am to 11.30am and include a series of presentations showcasing Mobysoft's award-winning Rentsense software as well as the opportunity to network with fellow housing professionals.

Speakers and sessions for Birmingham:

Rowena Chiplin, Income Manager, Metropolitan – Modernising our Approach to Income Management to help mitigate Universal Credit.

In a changing environment where revenue protection is increasingly important, Metropolitan discuss how they modernised their approach to income management to help mitigate welfare reform.

Jan Goode, Neighbourhoods Director, Housing Plus Group & Adrian Hawkins, Income Team Leader, South Staffordshire Housing Association (SSHA) – Preparing for and mitigating Universal Credit.

SSHA discuss the strategies they have employed to mitigate Universal Credit, including creating and embedding efficiencies to help protect their revenues.

Paul Evans, Mobysoft – Predicting the Future

Mobysoft will discuss how predictive analytics can help transform an organisation’s decision-making culture.

About Rentsense

Rentsense is a cloud based predictive analytic solution that optimises frontline income management workload. It creates and embeds significant efficiencies within the income function, reduces officer caseload on average by 50.8% and frees up 31% income team capacity. Landlords are using Rentsense to protect revenues, create efficiencies and mitigate welfare reform, it is also helping landlords reduce their arrears by an average of 15.8% in year one.


“RentSense has dramatically reduced our arrears case load on a weekly basis. We have seen case load reductions of 56% per week, this has resulted in an officer capacity (or FTE) of 1.29, these efficiencies have allowed our officers to ensure that they spend quality time on those cases that need it.” Melville Housing.

“On the day of go live and training RentSense reduced our overall caseload from 2,761 to just 744 cases.” South Yorkshire Housing Association.

“RentSense is a business critical application.” Merthyr Valleys Homes.

Please note: HQN does not officially endorse the RentSense software but we believe our members will welcome the opportunity to hear more about the benefits it could bring to their organisation.


Please email to be added to the reserve list.

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