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Rent Income Excellence Network (RIEN) annual conference 2018

  • Type HQN Event
  • Venue London
  • Start 11 Oct 2018 10:00
  • End 11 Oct 2018 16:00


RIEN annual conference 2018

This year’s annual conference promises to be yet another thought-provoking and illuminating event and we’re delighted to announce an outstanding team of presenters, bringing a wealth of expertise, fresh ideas and practical tips.

This year’s Conference will be chaired by Kay Frankson, Head of Rents at Nottingham City Homes.

Department of Work and Pensions (DWP), will provide the very latest horizon scan on the UC programme. Anyone who attended our “Full Speed Ahead” Universal Credit events with DWP, will know that we are working closely with them to support engagement with housing providers and that these updates are of enormous value.

We welcome Maggie Houghton, Programme Manager of Hyde Foundation, and Katie Evans, Head of Research and Policy at the Money and Mental Health Policy Institute (MMHPI).

Maggie and Katie  will describe the work of the MMHPI and six social landlords to explore the links between mental health and rent arrears, and to produce practical policy recommendations to maximise income collection and minimise harm, including:

  • How mental health problems can affect residents’ cognitive and psychological abilities to engage with a standard arrears recovery process
  • How simple and low cost practical adjustments to the arrears recovery policy and procedure can mitigate some of these challenges
  • A simple checklist for landlords who would like to improve performance in this area.

We welcome Maggie Cornall, Director of Operations, and Denise Williams, Head of Support at Blackpool Coastal Housing. Maggie and Denise will present BCH’s innovative More Positive Together (MPT) project. MPT is designed to address the needs of people who are furthest from the labour market and to help them to improve their employment prospects.

We have lots more planned, so watch out for further announcements about the programme.

Most importantly, if you want to be there, book now as places are already going fast!

Book now

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Further information

Delegate fees:
Full price: £289.00 *
Members of any HQN network: £209.00 *

* Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

Cancellations and substitutions:

A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.


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