1. HQN summer school gas masterclass 2018 – make sure you are safe and compliant

    Details

    HQN summer school gas masterclass 2018

    Your tenants’ safety is your legal responsibility and of the utmost importance. You know your duties and your responsibilities but… Are you fully compliant?

    Are you up to speed with the latest best practice? What should you do if things start to go wrong?

    Now’s the time to find out – this masterclass will:

    • Provide practical guidance on the legal aspects
    • Help you get the most out of your services
    • Help you plan for the future.

    Whether it’s a refresher or completely new to you, the 2018 summer school masterclass will be of enormous benefit.

    What will be covered:

    • The ins and outs of legislation – guidance on how to remain compliant and the latest case law affecting you, including information on the age-old issue of access
    • Effective working with your contractor – make sure the relationship is delivering what you need
    • DLOs – what should your in-house contractor be doing
    • Are your maintenance systems up to date? The main issues and a checklist of what you should be doing
    • Key performance indicators, monitoring and reporting arrangements – what, where and when?
    • Best practice – take stock of current best practice including the benefits of SMART technology
    • Managing and mitigating your risks and disaster recovery – effective planning for the future.

    Who should attend?

    Repairs and maintenance operatives, gas managers, health and safety managers, officers and operatives, void and housing managers, surveyors and multi-skilled operatives, operations management and those responsible for contracting with, assessing and managing gas safety.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. Early bird ends Friday 6 July 2017.

    Venue map

    Click here to download directions to the venue

    Programme

    Click here to download the programme 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueSolihull Community Housing
    • Address Chapelhouse Depot, Chapelhouse Road, B37 5HA
    • Start13 Aug 2018 10:00
    • End15 Aug 2018 16:00

    IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

    Details

    IFSM-accredited Fire Risk Assessment for general needs, sheltered and extra care accommodation (three-day course)

    Expand your fire risk assessment knowledge and experience with this comprehensive, newly developed and accredited, three-day training programme.

    Specifically designed for the housing sector, this course will give you an understanding of fire safety issues in general needs high and low rise flat blocks and sheltered & extra care housing schemes, and will provide the basics or complement your existing knowledge.

    As well as giving you an awareness of current fire safety legislation and a detailed understanding of the risk assessment process, it also offers a practical hands-on experience when you undertake an actual fire risk assessment as part of the final day assessment, allowing you to put in to practice what you have learned throughout the course.

    Developed with industry professionals, we’ve tailored this course specifically to focus on general needs high and low-rise flat blocks as well as sheltered and extra care accommodation in England and Wales, so you can be assured that the content is relevant to you.

    Expert guidance

    Our trainer, Bob Evans, has over 30 years’ experience in the Fire Service and almost 20 years as a fire safety consultant. With both the knowledge and the practical experience, Bob is well equipped to lead you through the three days.

    Who should attend?

    Delegates will be expected to have some background knowledge of fire safety but may have little or no experience in undertaking fire risk assessments. If you work in health and safety, asset management or are looking for an opportunity to develop your skills, this is for you.

    You’ll put your training into practice in the practical assessment on the final day so you can be confident that you’re able to carry out assessments to a high standard.

    The Institute of Fire Safety Managers (IFSM) has accredited this course.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £799.00 *
    Members of SAFETYnet: £699.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

  2. Practical magic – housing technology for today

    Details

    Practical magic – housing technology for today

    Had enough of all the 'blue sky thinking' and 'future gazing' at expensive technology that may or may not be of benefit to the housing world in 20 years' time?

    Need something that's going to help your colleagues and benefit your organisation today?

    Look no further – HQN is delighted to announce its first technology event aimed at providing housing professionals with practical solutions that are already on the market.

    Following on from its successful Taking flight series, HQN will be taking a hands-on approach to technology that will help specialist teams do their day job while benefiting the wider business.

    Covering everything from housing management, income collection and customer service to digital engagement, repairs and asset management, the day is about exploring the possibilities of what's already available through live demonstrations, expert recommendations and 'huddles' between like-minded people.

    There will also be space for 'smart home' technology that's already out there, which is yet to be adopted by the housing sector despite its potential to transform lives.

    We promise you won't be bored and will come away with the inspiration and contacts to make your ideas a reality.

    Key themes for the day:

    • Hear from fellow professionals on what does and doesn't work for their organisations, both large and small
    • Explore the latest housing technology and digital systems available on the market
    • Get recommendations, insight and ideas from sector experts
    • Experience live demonstrations
    • Exchange ideas with like-minded people.

    Who should attend?

    • Chief Executives
    • Executive teams
    • IT teams
    • Business transformation teams
    • Procurement teams
    • Strategy teams
    • Specialist teams looking for new solutions.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 13 July 2018.

    Venue map

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start16 Aug 2018 10:00
    • End16 Aug 2018 16:00

    The art of leadership

    Details

    The art of leadership

    ‘Leadership is using your personal power to win the hearts and minds of your people to achieve a common purpose…'

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies.

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The one-day Art of leadership course is specifically designed for established housing leaders and those with the potential to become one. The event is a chance to:

    • Learn how to transform leadership within your organisation
    • Inspire and grow future leaders
    • Leave with some practical leadership development insight and tools.

    The Trust's philosophy is to show and coach people, guiding them to their own conclusions. It has its own leadership development assessment tool – which will be used during the event – which is designed to give individuals an understanding of their preferred leadership styles and drivers.

    The Art of leadership programme will be delivered by Robin Lawrence, Leadership Trust Course Director, Coach and Facilitator.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    What did delegates at our previous event say?

    "A really useful day with great things to take away and ponder – and put into practice!" – Andrew, Waverley Borough Council

    "Well structured and relevant, a good balance of activities and discussion." – Gail, Ealing Council

    "This has been an excellent course." – Llewellyn, Nehemiah UCHA

    SOLD OUT

    To be put on our waiting list for the Manchester date please email events@hqnetwork.co.uk and we will let you know if any places become available.

    This event will also be held in Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    In partnership with

    Leadership Trust

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start21 Aug 2018 10:00
    • End21 Aug 2018 16:00

    Spotlight on rent compliance

    Details

    Spotlight on rent compliance

    Setting rents for social housing used to be quite simple.

    But as we provide more homes across different tenures, understanding the rules and regulations for varying rent types has become a complicated business.

    Imagine, for a moment, a block of flats owned by a housing association. There are six identical two-bed flats but none of the residents pays the same rent. One tenant has lived there since 1986 and pays a ‘fair rent’ of £100 a week. Another pays a social housing rent of £115 a week; one pays an ‘affordable rent’ of £130 a week; one pays an intermediate rent of £145 a week; another is a tenant in a flat sold under the Right to Buy and pays a market rent of £165 a week. Another has been placed as a homeless household in a flat provided to the local authority under a private leasing scheme and pays £170 a week.

    While no doubt causing some tension for the tenants living in these homes, this fairly typical situation can prove a minefield for housing professionals whose job it is to ensure their organisation is compliant with RSH rent regulations.

    Our 'Spotlight on rent compliance' event will aim to illuminate best practice and fill a knowledge sharing gap in this specialist area.

    Key themes to be covered on the day include:

    • Compliance with the assurance monitoring framework – looking at the various rent types and the management of legacy stock; ie varying rent types on different cycles/rules
    • Review best practice around compliance with legislation and regulations to demonstrate adherence to all relevant law and RSH regulations
    • Compliance with the risk management and internal controls assurance framework – for example, to monitor, report on and comply with s106 planning agreement housing provisions with rent conditions cyclically and ensure robust procedures are in place
    • Developing a rents compliance KPI framework
    • The digitalisation of compliance for rent setting, annual rent review, annual financial budgets and rent statements
    • Understanding new rent models, including the London Living Rent.

    Confirmed speakers:

    • Elly Hoult, Business Improvement Director, Notting Hill Genesis – Chair
    • Jonathan Walters, Deputy Director Strategy & Performance, Regulator of Social Housing
    • Emma Turay, Rents and Data Programme Manager, Notting Hill Genesis
    • Jamie Ratcliff, Assistant Director – Programme, Policy and Services (Housing and Land), Greater London Authority
    • Alan Keers, Chief Executive, Twenty11 and Deputy CEO, Red Kite Housing.

    Organised in conjunction with Notting Hill Genesis, delegates at the event will be invited to participate in a new Rent Compliance Forum, run by HQN, which we hope will provide some much-needed ongoing support.

    Who should attend?

    This event is essential for the following:

    • Risk assurance and compliance teams
    • Finance or housing management rent setting/review teams
    • Data governance teams.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 20 July 2018.

    Programme

      Click here to download the programme

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start12 Sep 2018 10:00
    • End12 Sep 2018 16:00

    Above and beyond – new approaches to allocations and lettings

    Details

    Above and beyond – new approaches to allocations and lettings

    Tackling the thorny issue of who has a right to affordable housing, this event will attempt to answer the fundamental question: how do we decide who lives in our homes?

    With more than 1.1 million households stuck on social housing waiting lists in England, who should be at the front of the queue when it comes to accessing local authority and housing association homes?

    Official figures highlighted by housing charity, Shelter, show 290,000 social homes became available in 2017, leaving a national shortfall of about 800,000.

    Social housing providers are quick to recognise the problems – not enough affordable homes being built, the impact of the Right to Buy on existing stock – but are they willing to be part of the solution? Should we be doing more?

    As housing associations adopt a more commercial focus and exercise greater control over who they house, what does this mean for the future of choice-based letting schemes and where does it leave councils with a statutory duty to provide accommodation for the most vulnerable?

    The role of allocations and lettings teams has arguably never been more important. Adopting an approach that is fair and equitable, makes the best use of existing stock and helps to meet local housing need in partnership with other organisations, is easier said than done.

    But help is at hand. Fresh thinking is emerging that sets out to transform the way allocations and lettings schemes operate.

    This one-day seminar will look at new approaches but also fresh challenges that lay ahead, including the Homelessness Reduction Act and the voluntary Right to Buy.

    Key sessions include:

    • A new framework for allocations and lettings
    • The future of choice-based lettings
    • The Homelessness Reduction Act and the impact of Housing First on nominations
    • The voluntary Right to Buy on trial
    • Fixed term tenancies
    • The role of the private rented sector.

    Who should attend?

    • Directors of housing and neighbourhoods
    • Allocations and lettings teams
    • Strategy and policy teams
    • Board members
    • Local authority strategic housing teams
    • Equality and diversity professionals
    • Homelessness and housing options teams.
    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £209.00 *
    Members of any HQN network: £179.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start13 Sep 2018 10:00
    • End13 Sep 2018 16:00

    The asset management toolbox – nail down your strategy

    Details

    The asset management toolbox

    Designing and delivering the right asset management strategy has never been more important to the success of your business.

    Your approach to asset management will have a major impact on customer satisfaction, financial planning, social and community objectives and your relationship with key stakeholders.

    HQN's one-day asset management toolbox event will:

    • Provide you with the opportunity to check the 'what and why' of your current approach
    • Understand how your strategy fits into the wider business plan
    • Help you to make the best use of capital resources available within your organisation
    • Unlock the value of your assets to deliver long term sustainable homes and neighbourhoods.

    Delegates will receive a copy of HQN's new Strategic Asset Management toolkit which will be put to practical use on the day.

    This event – and its accompanying toolkit – will help you address the fundamental questions:

    • Where are you now, where do you want to be and how will you get there?
    • What are the key components of strategic asset management and why is it so important to your business?
    • What is an asset management self-assessment and position statement?
    • What are the potential barriers to successful delivery and how do you get around them?

    Who should attend?

    • Chief Executives
    • Finance Directors
    • Asset and Property Directors
    • Asset and Property Heads / Assistant Directors
    • Asset and Property Management teams
    • Business Intelligence teams
    • Finance teams.

    This event will also be held in Manchester.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of The Asset Management Network: One FREE place
    Members of any other HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 17 August 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event
    • VenueManchester
    • Start18 Sep 2018 10:00
    • End18 Sep 2018 16:00

    The asset management toolbox – nail down your strategy

    Details

    The asset management toolbox

    Designing and delivering the right asset management strategy has never been more important to the success of your business.

    Your approach to asset management will have a major impact on customer satisfaction, financial planning, social and community objectives and your relationship with key stakeholders.

    HQN's one-day asset management toolbox event will:

    • Provide you with the opportunity to check the 'what and why' of your current approach
    • Understand how your strategy fits into the wider business plan
    • Help you to make the best use of capital resources available within your organisation
    • Unlock the value of your assets to deliver long term sustainable homes and neighbourhoods.

    Delegates will receive a copy of HQN's new Strategic Asset Management toolkit which will be put to practical use on the day.

    This event – and its accompanying toolkit – will help you address the fundamental questions:

    • Where are you now, where do you want to be and how will you get there?
    • What are the key components of strategic asset management and why is it so important to your business?
    • What is an asset management self-assessment and position statement?
    • What are the potential barriers to successful delivery and how do you get around them?

    Who should attend?

    • Chief Executives
    • Finance Directors
    • Asset and Property Directors
    • Asset and Property Heads / Assistant Directors
    • Asset and Property Management teams
    • Business Intelligence teams
    • Finance teams.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of The Asset Management Network: One FREE place
    Members of any other HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 17 August 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

     

    • Event TypeHQN Event
    • VenueManchester
    • Start19 Sep 2018 10:00
    • End19 Sep 2018 16:00

    Spotlight on rent compliance

    Details

    Spotlight on rent compliance

    Setting rents for social housing used to be quite simple.

    But as we provide more homes across different tenures, understanding the rules and regulations for varying rent types has become a complicated business.

    Imagine, for a moment, a block of flats owned by a housing association. There are six identical two-bed flats but none of the residents pays the same rent. One tenant has lived there since 1986 and pays a ‘fair rent’ of £100 a week. Another pays a social housing rent of £115 a week; one pays an ‘affordable rent’ of £130 a week; one pays an intermediate rent of £145 a week; another is a tenant in a flat sold under the Right to Buy and pays a market rent of £165 a week. Another has been placed as a homeless household in a flat provided to the local authority under a private leasing scheme and pays £170 a week.

    While no doubt causing some tension for the tenants living in these homes, this fairly typical situation can prove a minefield for housing professionals whose job it is to ensure their organisation is compliant with RSH rent regulations.

    Our 'Spotlight on rent compliance' event will aim to illuminate best practice and fill a knowledge sharing gap in this specialist area.

    Key themes to be covered on the day include:

    • Compliance with the assurance monitoring framework – looking at the various rent types and the management of legacy stock; ie varying rent types on different cycles/rules
    • Review best practice around compliance with legislation and regulations to demonstrate adherence to all relevant law and RSH regulations
    • Compliance with the risk management and internal controls assurance framework – for example, to monitor, report on and comply with s106 planning agreement housing provisions with rent conditions cyclically and ensure robust procedures are in place
    • Developing a rents compliance KPI framework
    • The digitalisation of compliance for rent setting, annual rent review, annual financial budgets and rent statements
    • Understanding new rent models, including the London Living Rent.

    Confirmed speakers:

    • Clare Powell, former Director of Strategy and Research, Sovereign Housing Group – Chair
    • Anna Furlong, Head of Regulatory Framework, Regulator of Social Housing
    • Emma Turay, Rents and Data Programme Manager, Notting Hill Genesis
    • Alan Keers, Chief Executive, Twenty11 and Deputy CEO, Red Kite Housing.

    Organised in conjunction with Notting Hill Genesis, delegates at the event will be invited to participate in a new Rent Compliance Forum, run by HQN, which we hope will provide some much-needed ongoing support.

    Who should attend?

    This event is essential for the following:

    • Risk assurance and compliance teams
    • Finance or housing management rent setting/review teams
    • Data governance teams.

    This event will also be held in London.

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £209.00 *
    Members of any HQN network: £179.00 *
    Early Bird: £195.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 20 July 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start25 Sep 2018 10:00
    • End25 Sep 2018 16:30

    Disaster – could you cope? SAFETYnet Annual Conference 2018

    Details

    SAFETYnet Annual Conference 2018

    Even the best run organisations are not immune to things going wrong. The question is, are your people prepared for the worst that could happen?

    Do you really understand the far-reaching implications a major incident such as a gas explosion or fire can have? Do you have a robust plan in place to deal with every detail if disaster strikes?

    While we all talk about the lessons being learned from tragedies such as Grenfell, how can we put words and sentiment to the test?

    For its re-launched annual conference, SAFETYnet is giving housing professionals from across the business an opportunity to get involved in a no-nonsense day of quick-thinking, where you’ll deal with a wide range of ‘must dos’ when things go wrong.

    This will be a practical event and will require you to get involved in a hard-hitting scenario that will make you think on your feet, test your resolve and resilience and support you in making the right decisions.

    'Breaking news'

    During the conference, a scenario will be introduced, followed by a series of ‘breaking news’ updates and unpredictable twists throughout the day. Delegates will be guided through establishing their incident management structure and challenged to not only engage in the scenario, but also think outwardly about ‘what ifs’ and other options.

    You’ll also have the chance to measure the plans your own organisation would have in place if such an incident was to occur.

    Throughout the day you will be working in teams and recording decisions and actions on our live incident log. After the event participants will be given their team’s incident log to aid in post-event self-evaluation of your responses.

    Who should attend?

    • Health and safety professionals
    • Board members
    • Chief executives
    • Directors
    • Facilities managers
    • Asset managers
    • Risk and assurance managers
    • Communications teams
    • People with responsibility for:
      • Business continuity
      • Disaster recovery
      • Crisis management.

    Our speakers

    The event is being delivered by the SAFETYnet Team in partnership with RW Consulting Solutions Limited.

    We are delighted to have the expertise of Rob Walley, Director, and his team from RW Consulting Solutions Ltd (RWCSL) on board to provide the very best experience for the event.

    Rob is a highly experienced resilience professional who has delivered resilience projects, including strategic training exercises and business continuity management systems and documentation, in a variety of public and private sector organisations.

    His impressive track record of clients includes:
    • Local Government
    • Home Office
    • Olympic Games
    • Houses of Parliament
    • A number of orgnaisations across the housing and private sector.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information. 

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start26 Sep 2018 10:00
    • End26 Sep 2018 16:00

    How to build successful new communities – from masterplan to delivery

    Details

    How to build successful new communities

    Taking a masterplan for a new community and turning it into a reality requires an inventive and creative approach.

    Housing and planning teams need to take a long-term view of housing needs and work in partnership with land owners, developers, funding agencies and others to create successful new communities.  

    The government has set a target for 300,000 new homes per year. Local authorities have a duty to plan for and meet their objectively assessed need, with many allocating large new development sites for thousands of new homes. Land assembly, viability, infrastructure and planning are among the challenges they will face.

    But long after developers have completed work on the site, housing associations and councils retain a long term interest in managing affordable housing and building cohesive communities.  

    This conference will consider the policy framework for large development sites. We will highlight good practice and showcase examples of large strategic sites from around the country from a developer, local authority and housing association perspective.

    Themes to be explored include:

    • How to deliver an appropriate housing offer for a large development site
    • The affordability of new homes
    • The development of sustainable homes and communities
    • Project management approaches
    • Commercial aspects of development and viability
    • Innovative approaches, including self build.

    Speakers include:

    • Homes England on the Garden Towns Programme
    • NHS England on the Healthy Towns Programme
    • Three Dragons on RTPI research into the affordability of housing on large sites
    • Cherwell District Council – Winner of 2018 Planning Award, Eco Town Development and largest Self-Build scheme
    • Urban & Civic – master developer of eight strategic sites for over 37,000 new homes
    • Ebbsfleet Development Corporation
    • Peabody (TBC).

    Who is the conference for?

    This conference will be of interest to housing and planning staff who are master planning and enabling new large-scale development sites. It is also essential for housing associations who are involved in the development and long term management of new communities.

    find out more

    Meet At

    Delegate fees:
    Full price: 289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 24 August 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueThe Guinness Partnership
    • Address Bower House, 1 Stable Street, OL9 7LH
    • Start27 Sep 2018 11:00
    • End27 Sep 2018 13:00

    Estate Services Club meeting

    Details

    Members of HQN’s Housing Management Network and Asset Management Network are being given exclusive access to the newly established Estates Services Club. 

    The Club will provide a forum to address some of the major challenges facing estates services teams across the country, and give landlords the opportunity to share best practice and even collaborate on the procurement of services.
     
    The group will be open to all members working in either estate management, or to procurement teams purchasing resources in this area, and will cover a wide range of topics including:

    • The impact of changing property portfolios and customer demographics on estates services
    • Creating best practice in PRS and shared ownership
    • Ensuring that estate management has a more powerful voice within organisations
    • How to work better with contractors
    • The potential to work with new contractors as customer expectations shift
    • Working with managing agents
    • Collaboration on procurement.

    These issues are set to be addressed further at a series of regional meetings to be planned for later in the year, with a national conference to follow. Members of the Housing Management Network and Asset Management Network can book on using the form below.

    find out more

    Meet At

    Further information

    This event is free to members of the Housing Management Network and the Asset Management Network. To check your entitlement, or to find out more about these networks, email louise.burgess@hqnetwork.co.uk or call us on 01904 557150.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start02 Oct 2018 10:00
    • End02 Oct 2018 16:00

    The art of leadership

    Details

    The art of leadership

    ‘Leadership is using your personal power to win the hearts and minds of your people to achieve a common purpose…'

    Building new affordable homes, maintaining existing stock and a relentless focus on health and safety are just a few of the many challenges facing our sector. Add to this a constantly changing operating environment and the inevitable need to do more with less and things are tough.

    So inspiring the best performance from your people is critical.

    That’s why we’ve partnered with Leadership Trust as their special forces heritage means dealing with tough situations is in their DNA.

    The Leadership Trust has four decades' worth of experience working with some of the UK's top blue-chip companies.

    Their team of experts help people to find their own leadership style, enabling people to perform under pressure and deliver results.

    The one-day Art of leadership course is specifically designed for established housing leaders and those with the potential to become one. The event is a chance to:

    • Learn how to transform leadership within your organisation
    • Inspire and grow future leaders
    • Leave with some practical leadership development insight and tools.

    The Trust's philosophy is to show and coach people, guiding them to their own conclusions. It has its own leadership development assessment tool – which will be used during the event – which is designed to give individuals an understanding of their preferred leadership styles and drivers.

    The Art of leadership programme will be delivered by Robin Lawrence, Leadership Trust Course Director, Coach and Facilitator.

    About The Leadership Trust

    The Leadership Trust delivers high impact experiential leadership development, which changes behaviour and transforms individuals, teams and organisations for clients across the globe. With foundations in the Special Forces, the Trust’s approach has been honed over four decades with expert input from behavioural psychologists and specialists in leadership development. The Trust has worked with over 70,000 individuals covering 250 active companies each year.

    About Robin Lawrence

    Robin has been developing leadership skills professionally since 2003 and is passionate about working with individuals and teams in both private and public sectors. He is also one of the few John Adair Accredited Trainers for Action Centred Leadership.

    Robin has worked successfully with many clients including high profile charity organisations, company directors and executives in a variety of sectors including scientific, medical, telecommunications, education, sports and financial sectors.

    He is no stranger to the social housing sector having served on the board of Ascham Homes in the London Borough of Waltham Forest as a non-executive director.

    What did delegates at our previous event say?

    "A really useful day with great things to take away and ponder – and put into practice!" – Andrew, Waverley Borough Council

    "Well structured and relevant, a good balance of activities and discussion." – Gail, Ealing Council

    "This has been an excellent course." – Llewellyn, Nehemiah UCHA

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. 

    In partnership with

    Leadership Trust

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start11 Oct 2018 10:00
    • End11 Oct 2018 16:00

    Rent Income Excellence Network (RIEN) annual conference 2018

    Details

    RIEN annual conference 2018

    This year’s annual conference promises to be yet another thought-provoking and illuminating event and we’re delighted to announce an outstanding team of presenters, bringing a wealth of expertise, fresh ideas and practical tips.

    This year’s Conference will be chaired by Kay Frankson, Head of Rents at Nottingham City Homes.

    Department of Work and Pensions (DWP), will provide the very latest horizon scan on the UC programme. Anyone who attended our “Full Speed Ahead” Universal Credit events with DWP, will know that we are working closely with them to support engagement with housing providers and that these updates are of enormous value.

    We welcome Maggie Houghton, Programme Manager of Hyde Foundation, and Katie Evans, Head of Research and Policy at the Money and Mental Health Policy Institute (MMHPI).

    Maggie and Katie  will describe the work of the MMHPI and six social landlords to explore the links between mental health and rent arrears, and to produce practical policy recommendations to maximise income collection and minimise harm, including:

    • How mental health problems can affect residents’ cognitive and psychological abilities to engage with a standard arrears recovery process
    • How simple and low cost practical adjustments to the arrears recovery policy and procedure can mitigate some of these challenges
    • A simple checklist for landlords who would like to improve performance in this area.

    We welcome Maggie Cornall, Director of Operations, and Denise Williams, Head of Support at Blackpool Coastal Housing. Maggie and Denise will present BCH’s innovative More Positive Together (MPT) project. MPT is designed to address the needs of people who are furthest from the labour market and to help them to improve their employment prospects.

    We have lots more planned, so watch out for further announcements about the programme.

    Most importantly, if you want to be there, book now as places are already going fast!

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueManchester
    • Start07 Nov 2018 10:00
    • End07 Nov 2018 16:00

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Details

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Hopefully you’ve got your repairs service operating brilliantly, all the work is carried out to the highest quality and residents are delighted with the service. But what about collecting the payments for those repairs that are tenants’ responsibilities?

    This is an area that is often overlooked, usually because of a misconception that rechargeable repairs debts just aren’t worth chasing as the chances of getting your money back are pretty slim. In our experience, responsibilities are frequently confused between maintenance and income management teams.

    As a result, many housing providers are missing opportunities to maximize their income from rechargeable repairs. Failing to establish a payment culture amongst customers can damage the organisation’s reputation, lead to rising debt levels, potentially create rehousing problems for former tenants in the future and represent poor value for money.

    This seminar will provide practical tips, alongside case studies, to help you to maximise the income from this important and often overlooked revenue stream.

    We will look at and explore:

    • How do you make business judgements on when and how to recharge?
    • How do you incorporate rechargeable repairs in an over-arching income management strategy?
    • Do you have proper policies and procedures in place?
    • Clarifying tenant and landlord responsibilities – what’s current best practice in the sector?
    • Do you offer payment rewards and incentives?
    • Are your out of hours or emergency arrangements the weak link?
    • Are you prioritising repair recharges effectively?
    • How does your recovery rate compare to best practice and how can you improve it?

    Whether you already have a rechargeable repairs process that you’d like to strengthen or you’re developing a policy and procedure from scratch, or looking to minimise the impact on former tenants’ future rehousing, this is the seminar for you.

    Speakers

    HQN associates Mark Henderson and Tony Newman will combine their extensive knowledge and experience to provide practical advice on maximising your repair income and minimising customer debt.

    This event will also be held in Birmingham and London.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start08 Nov 2018 10:00
    • End08 Nov 2018 16:00

    The Asset Management Network annual conference 2018

    Details

    The Asset Management Network annual conference 2018

    We are delighted to announce our first annual conference for asset management professionals at a critical time for this important area of housing.

    Further details to be announced soon...

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of The Asset Management Network: £149.00 *
    Members of any other HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 12 October 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueBirmingham
    • Start14 Nov 2018 10:00
    • End14 Nov 2018 16:00

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Details

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Hopefully you’ve got your repairs service operating brilliantly, all the work is carried out to the highest quality and residents are delighted with the service. But what about collecting the payments for those repairs that are tenants’ responsibilities?

    This is an area that is often overlooked, usually because of a misconception that rechargeable repairs debts just aren’t worth chasing as the chances of getting your money back are pretty slim. In our experience, responsibilities are frequently confused between maintenance and income management teams.

    As a result, many housing providers are missing opportunities to maximize their income from rechargeable repairs. Failing to establish a payment culture amongst customers can damage the organisation’s reputation, lead to rising debt levels, potentially create rehousing problems for former tenants in the future and represent poor value for money.

    This seminar will provide practical tips, alongside case studies, to help you to maximise the income from this important and often overlooked revenue stream.

    We will look at and explore:

    • How do you make business judgements on when and how to recharge?
    • How do you incorporate rechargeable repairs in an over-arching income management strategy?
    • Do you have proper policies and procedures in place?
    • Clarifying tenant and landlord responsibilities – what’s current best practice in the sector?
    • Do you offer payment rewards and incentives?
    • Are your out of hours or emergency arrangements the weak link?
    • Are you prioritising repair recharges effectively?
    • How does your recovery rate compare to best practice and how can you improve it?

    Whether you already have a rechargeable repairs process that you’d like to strengthen or you’re developing a policy and procedure from scratch, or looking to minimise the impact on former tenants’ future rehousing, this is the seminar for you.

    Speakers

    HQN associates Mark Henderson and Tony Newman will combine their extensive knowledge and experience to provide practical advice on maximising your repair income and minimising customer debt.

    This event will also be held in Manchester and London.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start22 Nov 2018 10:00
    • End22 Nov 2018 16:00

    The Housing Management Network annual conference 2018: Future-proofing frontline services

    Details

    Housing Management Network annual conference 2018

    Housing management is at a crossroads. In some organisations the traditional role of the housing officer is under threat. For others, it remains as important as ever but has evolved to reflect changing times.

    There is no right or wrong answer. But as the housing sector adopts new technology to help it adapt to new challenges, the debate around how best to deliver frontline services is hotting up.

    The 1% rent cut has meant housing providers have had to look at ways to work more efficiently at a time when austerity has left many landlords as the last service standing in communities, and frontline teams are having to pick up increasingly complex cases.

    At this year’s inaugural Housing Management Network annual conference we explore how landlords are futureproofing housing management and proving that face-to-face engagement on the doorstep still has an important role to play. But is this the right approach for everyone or does help need to become more targeted?

    Working in housing management can be hugely rewarding and varied – developing positive relationships with people on your patch can make a big difference to their lives and the wider community.

    Yet the national press still paint a derogatory picture of social housing. We will explore how, as the public face of the sector, housing officers are more vital than ever in transforming the image of landlords.

    We will also explore the practicalities of the day job, identifying best practice around some of the thorny issues including anti-social behaviour, hoarding and helping vulnerable people to live independently.

    Key themes:

    • Making housing management relevant in a digital age
    • Working in partnership and delivering value
    • Supporting your frontline staff to be the face of your organisation
    • Driving innovation in housing management
    • Resilience – shaking up teams and a new approach
    • Systems innovation – investing in new technology vs making the most of current technology
    • Best practice on core housing management issues.
    find out more

    Meet At

    Further information

    Delegate fees:
    Full price: £289.00 *
    Members of any HQN network: £209.00 *
    Early Bird: £259.00 *

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information. Early bird ends Friday 19 October 2018.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

    • Event TypeHQN Event
    • VenueLondon
    • Start06 Dec 2018 10:00
    • End06 Dec 2018 16:00

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Details

    Fix up, look sharp: Rechargeable repairs – maximising income and minimising debt

    Hopefully you’ve got your repairs service operating brilliantly, all the work is carried out to the highest quality and residents are delighted with the service. But what about collecting the payments for those repairs that are tenants’ responsibilities?

    This is an area that is often overlooked, usually because of a misconception that rechargeable repairs debts just aren’t worth chasing as the chances of getting your money back are pretty slim. In our experience, responsibilities are frequently confused between maintenance and income management teams.

    As a result, many housing providers are missing opportunities to maximize their income from rechargeable repairs. Failing to establish a payment culture amongst customers can damage the organisation’s reputation, lead to rising debt levels, potentially create rehousing problems for former tenants in the future and represent poor value for money.

    This seminar will provide practical tips, alongside case studies, to help you to maximise the income from this important and often overlooked revenue stream.

    We will look at and explore:

    • How do you make business judgements on when and how to recharge?
    • How do you incorporate rechargeable repairs in an over-arching income management strategy?
    • Do you have proper policies and procedures in place?
    • Clarifying tenant and landlord responsibilities – what’s current best practice in the sector?
    • Do you offer payment rewards and incentives?
    • Are your out of hours or emergency arrangements the weak link?
    • Are you prioritising repair recharges effectively?
    • How does your recovery rate compare to best practice and how can you improve it?

    Whether you already have a rechargeable repairs process that you’d like to strengthen or you’re developing a policy and procedure from scratch, or looking to minimise the impact on former tenants’ future rehousing, this is the seminar for you.

    Speakers

    HQN associates Mark Henderson and Tony Newman will combine their extensive knowledge and experience to provide practical advice on maximising your repair income and minimising customer debt.

    This event will also be held in Manchester and Birmingham.

    find out more

    Meet At

    Further information

    Delegate fees:

    Full price: £289.00 *
    Members of any HQN network: £209.00 *

    * Please note that all prices are subject to standard VAT. Please call 0845 4747 004 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

    • Event TypeHQN Event
    • VenueLondon
    • Start06 Dec 2018 10:00
    • End06 Dec 2018 16:00

    The Residents' Network annual conference 2018

    Details

    Residents' Network annual conference 2018

    After the fantastic feedback and record attendance at last year’s Residents' Network annual conference we are very pleased to announce that bookings for this year are now open.  

    Further details to be announced soon...

    find out more

    Meet At

    Further information

    Delegate fees:
    Full price (staff): £199*
    Residents’ Network members (staff): £175*
    Full price (residents): £119*
    Residents’ Network members (residents): One free place, £119* for additional places

    * Please note that all prices are subject to standard VAT. Please call 01904 557150 for more information.

    Cancellations and substitutions:

    A full refund will be given if a cancellation is made 28 calendar days or more prior to the event, and a 50% refund if a cancellation is made 15-27 calendar days prior to the event. We regret that no refund can be given if a cancellation is made 14 calendar days or less before the event.

    Please note that a ‘no-show’ fee of £60.00 will be charged for cancelled free places unless we receive at least 14 days’ notice of your cancellation.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. There is no refund for non-attendance, but delegates may be substituted at any time.

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