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Full Universal Credit survival guide: protecting budgets and minimising risk

  • Type HQN Event
  • Venue London
  • Start 07 Sep 2017 08:45
  • End 07 Sep 2017 13:15


Full Universal Credit Survival Guide

As the impact of full Universal Credit becomes clear, this FREE half-day seminar will explore whether landlords have the right strategies in place to protect budgets and minimise risk. 

With 8 out of 10 social housing tenants moved on to Universal Credit falling into rent arrears, leadership teams and Boards are now reviewing their plans to ensure they can protect the long-term future of their organisations as the policy is rolled out across the country. 

This half-day seminar will look at how improved engagement with customers and utilising new technology is proving critical to helping landlords to protect rental income. 

The event, in association with Housing Contact, will look at the lessons learned from housing associations and local authorities who have experienced full Universal Credit rollout, and how landlords are reshaping policies and services with the help of innovative technology. 

Key sessions will include: 

  • Policy update and the latest on the government’s inquiry into Universal Credit roll out 
  • The business case for improving customer engagement with findings from the latest HQN survey into Universal Credit 
  • The power of transformation and the need to redesign the customer experience 
  • Panel discussions on strategies and policies being adopted by landlords who have already experienced Universal Credit roll out 

About Housing Contact 

Housing Contact provides a fast and simple customer contact system that removes costly time and effort spent on outbound calling, and allows staff to focus on engaging directly with customers. 

For more information visit 

Delegate fees:

This is a free half-day seminar.

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