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Business transformation – taking flight
- Type HQN Event
- Venue British Airways i360, Brighton
- Start 11 Oct 2017 10:00
- End 11 Oct 2017 17:00
Get on board as HQN takes flight with its first conference dedicated to business transformation.
This special one-day event, held in association with ROCC, will bring together some of the country’s top change pioneers in a truly inspirational setting.
Delegates will have the chance to hear about the latest business transformation trends from inside and outside the housing sector while experiencing the unique British Airways i360 venue on Brighton seafront – including its 138-metre high observation tower.
Housing providers all over the country are embarking on business transformation journeys. Some are focusing on very specific areas while others are recalibrating their entire organisation – or merging with others. And while millions of pounds are being spent on new technology, it is buy-in from colleagues and residents that is most fundamental to a successful change programme.
Our Taking flight conference will touch on many aspects of business transformation, with sessions covering the following:
- Successful business transformation strategies from beyond the housing sector
- Digital services and customer channel shift
- Implementing system change in the real world
- The use of IT and data
- Staff development and culture change
- Capturing, costing and modelling transformation
- GDPR – what housing providers need to know.
Confirmed sessions and speakers:
In-flight transformation – executing customer-focused change
Rob McWilliam, former UK Finance Director for ASDA and Amazon
Rob McWilliam has spent over 25 years in some of the most customer-centric businesses in the world. Having served as UK Finance Director at ASDA/Wal-Mart and Amazon UK, he was most recently Vice President for Amazon’s Consumer Goods portfolio. Rob is now pursuing a cross-sector portfolio career including non-executive and digital advisory roles, across a diverse range of organisations, ranging from the leisure operator Tenpin, to the educational business game, Simventure.
Why transformation fails - and how to avoid it
Paul Taylor, Innovation Coach, Bromford Housing Group
Urban legend says that 70% of our business transformations will fail to meet their objectives. Paul Taylor gives an overview of the Bromford transformation journey, the successes, the failures, and what they will be doing differently going forward. Additionally Paul will suggest a practical framework for how to combine ‘safe to fail’ experimentation within the context of your transformation programme, balancing low cost innovation with implementation. Paul is Innovation Coach at Bromford Lab, which operates as the group's internal innovation accelerator – helping solve problems and identify opportunities. With a rule that 75% of concepts are 'safe to fail' its remit is to think differently and focus on the future.
Housing: a systems challenge full of opportunity
Andy Reeve, Director of Urban Economics at Impact Hub (Birmingham)
Andy Reeve is co-founder and director at Impact Hub Birmingham and is relative new comer to world of social enterprise. After stints working for an advertising agency and then West Midlands Police, Andy is focused on using his skills in data and geo-spatial analysis to address some of the bigger challenges the city faces. With a specific focus on housing and the built environment he is currently exploring the ways in which new building technologies, new data sources and new forms of organising can have a direct impact on the housing crisis.
The role of data governance in a transformation programme
Elly Hoult, Business Improvement Director, Notting Hill Housing
Elly leads on business improvement, ensuring Notting Hill Housing Trust is robust in terms of regulatory and legislative compliance. She is also responsible for resident involvement and engagement, policy and performance, data governance and data quality. With over 17 years experience in the sector, previously with Orbit and A2Dominion, she has worked in range of disciplines including operations, development, efficiency (Lean) and change management. Elly is a qualified coach and chair of the Chartered Institute of Housing board for future members.
HACT LaunchPad – a showcase of innovative and disruptive ideas, products and services
Jay Saggar, HACT LaunchPad Coordinator and Frances Hipple, HACT Director of Digital
Jay Saggar – As HACT’s Launch Pad Coordinator, Jay works at the interface between the housing and technology sectors. He has an extensive knowledge of established and emerging technologies and specialises in developing housing specific use-cases for new tech and crafting innovative routes to implementation.
Frances Hipple – Frances is the Director of HACT Digital. With over 30 years working in social housing she has extensive experience of both working within the sector, at four of the largest associations in London, and also in technology consulting at several of the leading consultancies. She has an MBA which focused on the public sector. She is an acknowledged expert on technology and digital within the housing sector and at HACT Frances has developed several new methodologies around Digital Services in partnership with leaders in the sector such as Halton Housing.
Designing public services for the digital age
Emma McGowan, Head of Client Engagement, FutureGov
Emma has spent the majority of her career in addressing some of society's most challenging problems, from prison reform to child protection. Around five years ago, Emma started working for design led organisations that tried to tackle these challenges in a different way. Having spent the last three years at FutureGov, the digital design company for public services, Emma has worked on significant digital transformation projects across social care and social housing. At FutureGov Emma leads the organisation's social care portfolio and is currently working with three inner London boroughs to completely design out legacy systems across children's services.
Take to the skies to see Brighton and the beautiful South Coast as you have never seen them before. Glide up gently to 138 metres on the world’s tallest moving observation tower, conceived and designed by Marks Barfield Architects, creators of the London Eye.
Admire 360 degree views across Brighton, the South Downs and, on the clearest days, all the way to the Isle of Wight.
About the event sponsor
ROCC specialises in providing proven, comprehensive and configurable IT housing systems and solutions that enable simplicity and efficiency.
ROCC are innovators in the housing sector, with more than 30 years’ experience and over 200 complex projects delivered for housing associations and local authorities.
ROCC empowers its clients to beat the challenges of increasing complexity, changing business demands and cost constraints, so they can respond instantly to new challenges and opportunities.