Estate services - excellence in contract management and procurement

How to achieve excellence in delivering estate services and ensure you are achieving value for money

Estate services - excellence in contract management and procurement

These are economically challenging times and we’re all busy looking at ways of reducing costs, but not excellence in service. Complaints about the quality of estate services, particularly grounds maintenance and caretaking, can be commonplace. Sometimes management of these complaints is hampered by poor contract management techniques and inaccurate procurement.
 
What the course covers:
 
Whether your estate service is delivered by in-house teams or outsourced to contractors, it’s vital to get the contract right in the first place and to manage it well.
 
This course will help staff improve and develop effective procurement and contract management skills – with the spotlight on estate services. It covers the principles, the process, the detail and the practicalities, and applies them all to estate services.
 
You’ll hear about all the problems and common pitfalls, as well as solutions and how to get it right.
The course includes:
  • Procurement and contract management in estate services
  • How to establish an effective contract management system
  • Negotiating and achieving improvement from contractors
  • Achieving value for money in estate services
  • Getting residents involved in procurement and monitoring
  • Procurement and social value.

Who should attend?

Everyone with responsibility for estate services, including staff teams, team leaders and managers from housing management, maintenance, estate services, operations, procurement, service and policy monitoring, community development and anti-social behaviour.

Estate services - excellence in contract management and procurement

training track record

HQN has a track record of helping organisations achieve real and lasting performance improvements. If you are interested in accessing this training package, please contact us by emailing training@hqnetwork.co.uk