Covid-19 support

Training and events to help you through the Coronavirus crisis –
many of which are free to members

Covid-19 courses

How to get to grips with your service charges – COVID-19 special

There’s no doubt COVID-19 has caused a great deal of disruption to our daily lives and services – this includes all the services landlords provide that leaseholders, shared owners and tenants pay for through their service charges.

Following on from their recent briefing note, service charge specialists Jackie Dickins and Emma Towler will be holding a workshop to consider the implications of regauging and what this means to costs, charges, income and affordability.

Click on the image below for full details and to book your place.

How to get to grips with your service charges – COVID-19 special

 

Navigating the changing landscape masterclass – HR, legal and compliance perspectives

The Coronavirus crisis has quickly forced us into new ways of working – raising a whole range of issues for organisations and HR in particular. 

This workshop is your opportunity to get up to speed with the legal issues.

“The kitchen table” may be the new office for now but the law is not in lockdown – principles and practices around HR and GDPR cannot be disregarded. They are even more important. And we need to be more vigilant. 

Click on the image below for full details and to book your place.

Navigating the changing landscape

 

Delivering digital services as the ‘new normal’

Digital housing pioneer Nick Atkin and Duncan Farley from Google lead this interactive online event exploring the rise of digital services during the coronavirus lockdown and how the current period is likely to shape the ‘new normal’ for the way we work, communicate and transact.

Looking at the implications for service delivery within the housing sector, our changing relationship with residents and what this might mean for how organisations are set up, we will also examine what the wider digital world could look like in the years to come.

Click on the image below for full details and to book your place.

Delivering digital services as the new normal

 

Procurement and contract management post Covid

Equipped to deal with the storm – reviving and thriving during and post lock down

Whilst there is no firm date nor plan from the government (as yet) for easing lockdown measures businesses are thinking about how to resume operations and what the new “normal” will be like.

Repairs and maintenance have undoubtedly been severely affected by Covid-19 and by lockdown. There will be a backlog to catch up with as well as decisions to be taken about this year’s planned programmes all of which will have financial, contractual, legal and operational implications.

Click on the image below for full details and to book your place.

Procurement and contract management post Covid

 

Planning our return – how to reintegrate and refine our strategy

Learning from the crisis and preparing for the future

This three hour virtual workshop will give you great techniques to plan this next transition as you prepare for a return to a post pandemic world. How do you build on what you have learnt about yourself and your team and what’s important for your organisation as you manage the return to a new way of operating.

Click on the image below for full details and to book your place.

Planning our return      Planning our return      Planning our return

 

Wellbeing matters: Managing stress

Get to grips – learn to control your emotions and deal with stress. You, a colleague or a member of your team may be entering a new role, experiencing a step-up in your responsibilities, covering for someone who is off, coming back to work – or maybe you just have a lot to do!

This course aims to identify, support and equip you to deal with pressure before it reaches a critical point and becomes stress. Participants will have the opportunity to explore practical and realistic tools to add to their self-help toolkit and ‘get to grips’ with the difficult situations that trigger stress.

Click on the image below for full details and to book your place.

Managing stress

 

Understanding the housing funding market post-COVID-19

Strange Times. As recently as February nobody predicted that the following month base rate would be cut to 0.1%, or that there’d be a £200bn increase in quantitative easing. The COVID-19 pandemic has replaced the Black Swan event as the go-to metaphor for describing the unimaginable.

We’re holding a virtual Zoom seminar about the future funding market which will give you an opportunity to ask questions about a wide range of housing finance-related topics.

Click on the image below for full details and to book your place.

Understanding the housing funding market post-COVID-19

 

Managing remotely in challenging times

We are offering a half-day virtual learning session to give practical advice. Things are changing rapidly so we’ll make sure we keep updating it to reflect the key issues at the time.

The session is geared specifically to teams who need to work at a distance.

Click on the image below for full details and to book your place.

Managing remotely in challenging times

 

Coronavirus and benefits

The outbreak of Coronavirus (COVID-19) and the introduction of the Coronavirus Act 2020, has had an immediate impact on the demand for benefit advice. This workshop gives you the latest information to help you understand the changes in these fast-moving times and keep your tenants in the know about what is available for them.

Click on the image below for full details and to book your place.

Coronavirus and benefits

 

The future is now – smart homes, IoT and predictive technology

The ability to remotely monitor the performance of homes has never been more important. But as thoughts turn to the ‘new normal’ after COVID-19 lockdown, how will this shape our decision making around smart homes, the Internet of Things and predictive technology? 

Click on the image below for full details and to book your place.

The future is now

 

Gas masterclass – the new normal and emerging best practice

The law hasn’t been on lock down – the fact that landlords have certain legal obligations has not changed. But staying compliant relies on gaining access to tenants’ homes. COVID-19 has and will continue to make this harder.

We’ll take a look at the current situation with COVID-19 and the challenges it presents, in particular the implications of an easing of lockdown and continued self-distancing.

Click on the image below for full details and to book your place.

Gas masterclass

 

How to stay focused, remain connected and keep up productivity

Staying focused and remaining connected and productive as we work in this remote and uncertain environment becomes more of a challenge the longer this goes on.

This virtual workshop will provide delegates with great techniques to:

  • Reflect on where you are currently and
  • What you want to maintain and develop as you prepare for a return to a post pandemic world.

Click on the image below for full details and to book your place.

How to stay focused

 

Women in work – keeping focused on your career during a time of uncertainty

The Institute of Fiscal Studies has shown that women are being negatively and financially impacted in lockdown. Their analysis suggests women are taking on 70% of the unpaid work at home – at the same time as work and career plans become hugely uncertain.

This workshop will give you a unique opportunity to think about how you are able to manage your work and career goals whilst in lockdown. You will gain an understanding of the latest research on gender in the workplace, linking this with your own challenges. You will leave the session with insight and practical actions to implement.

Click on the image below for full details and to book your place.

Women in work

 

HQN coaching package

We are all working through unchartered territories. Our working and personal lives have changed dramatically.

Now is the time when managers, supervisors and team leaders really need all the support they can get so that they can cope with the challenges and the pressures. That’s why we have put together this special offer providing a safe, confidential place for individuals to explore key issues with experienced coach Laura Bouttell, CE of Quarterdeck.

During lockdown we are offering 3 x 1 hour individual coaching sessions (via phone or video conferencing) per week for £750 per month.

That’s around £60 per session. You can use this how you like – for just one individual or a number of different people. It's entirely up to you. You could coach your whole team over the next few months.

Click on the image below for full details.

HQN Coaching package

 

HQN individual coaching

The devastating effects of the Covid-19 pandemic have dramatically changed our working and personal lives. The pressure continues to increase daily on key services provided by social housing staff.

No matter how good the business continuity plans were no one was really prepared for this. Managers and staff are facing totally unknown situations – working from home and agile management of remote teams, balancing home schooling and/or care for vulnerable and elderly alongside working from home, coping with reduced capacity in teams due to lockdown and protection measures, constantly needing to review and revise protocols and processes. The list goes on.

The impact of this unprecedented level of pressure can be far reaching both in terms of the mental health and productivity.

To support people through this we are offering 1-1 virtual coaching and mentoring sessions – focusing on maintaining wellbeing.

Click on the image below for full details.

HQN individual coaching

 

Consultancy from a distance… 

We know that you are all working hard to keep the front line going in these extraordinary times. And we don’t want to get in the way of that. But we can still offer essential consultancy remotely. 

Click the image below to download our flyer and find out more.

Remote consultancy

 

What we've been up to