There has never been a more important time for housing providers to get to know their customers better through the gathering of data.
Some key data has been announced today for next year’s rent setting. Inflation has fallen. It is the lowest for five years. The key CPI inflation figure for next year’s calculations is 1.2%.
The HCA says you must keep an iron grip on all risks. How can you do that?
We have designed a new business game. Board members and executives manage a landlord just like you through realistic problems.
Do you need to develop or recruit the right people? Our full range of services includes recruitment, strategic visioning events, team development, executive coaching and change management.
Practical training for housing to support performance improvement and achieve fabulous results.
24housing magazine’s Top 50 Landlord list for 2014 has been published - revealing this year’s top-placed social housing provider.
This document sets out the Regulator’s experience of carrying out its consumer regulation role in 2013/14.
The interim and project management service for housing and regeneration.
Technical training for housing to support performance improvement and achieve fabulous results.
Topical weekly briefings on issues facing the sector. Recent briefings have included: Troubled families update, Complying with the HCA’s Consumer Standard, Flexible tenancies two years on and Business Planning, Risk Management and Welfare Reform.
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HQN has a track record of helping organisations achieve real and lasting performance improvements. View our in-house legal training products here.
Are you looking to source top quality in-house training for your organisation? We can help!
HQN in-house training provides the most cost-effective way to train your staff. View our in-house training products here.
Members receive regularly updated toolkits to help you assess your services and identify improvements. Latest toolkits include the private rented sector - a toolkit for local authorities, VfM toolkit, embedding equality and diversity toolkit and our complaints toolkit.
We’ve assisted others with their responses to the HCA. We’re here to help you:
• Confidential advice and guidance
• Health checks on the key areas.
Call our hotline 01904 557197 for an immediate response
Balance is essential when juggling these vital areas in your organisation.
Do you need to develop the right people, change or adapt your culture, review your structure, refocus your business?
We invite you to join HQN's flourishing Equality and Diversity Exchange, led by three-times British Diversity Award winner Chris Root, a national guru and highly respected figure in this field.
Evidence is a joint project from HQN, the University of Sheffield and the Housing Studies Association, supported by the Economic and Social Research Council.
The Big Tenant Survey 2014 has shown only 44% satisfaction with landlord – compared to 85% satisfaction amongst tenants in the 2012/13 STAR survey reported by HouseMark.
Our brand new rental bad debt and void loss policies protect RPs by safeguarding their income against losses from rising rental arrears and increasing voids.