This document sets out the Regulator’s experience of carrying out its consumer regulation role in 2013/14.
The Big Tenant Survey 2014 has shown only 44% satisfaction with landlord – compared to 85% satisfaction amongst tenants in the 2012/13 STAR survey reported by HouseMark.
Balance is essential when juggling these vital areas in your organisation.
Do you need to develop the right people, change or adapt your culture, review your structure, refocus your business?
HQN has a track record of helping organisations achieve real and lasting performance improvements. View our in-house legal training products here.
Partnerships of all descriptions are essential to offer the range of services tenants need. From financial inclusion and equipping people for work, to long term deals for repairs or support – plus everything in between – partnerships can deliver.
Topical weekly briefings on issues facing the sector. Recent briefings have included: Troubled families update, Complying with the HCA’s Consumer Standard, Flexible tenancies two years on and Business Planning, Risk Management and Welfare Reform.
The HCA says you must keep an iron grip on all risks. How can you do that?
We have designed a new business game. Board members and executives manage a landlord just like you through realistic problems.
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The interim and project management service for housing and regeneration.
Are you looking to source top quality in-house training for your organisation? We can help!
HQN in-house training provides the most cost-effective way to train your staff. View our in-house training products here.
Members receive regularly updated toolkits to help you assess your services and identify improvements. Latest toolkits include the private rented sector - a toolkit for local authorities, VfM toolkit, embedding equality and diversity toolkit and our complaints toolkit.
We invite you to join HQN's flourishing Equality and Diversity Exchange, led by three-times British Diversity Award winner Chris Root, a national guru and highly respected figure in this field.
Practical training for housing to support performance improvement and achieve fabulous results.
We’ve assisted others with their responses to the HCA. We’re here to help you:
• Confidential advice and guidance
• Health checks on the key areas.
Call our hotline 01904 557197 for an immediate response
Technical training for housing to support performance improvement and achieve fabulous results.
Evidence is a joint project from HQN, the University of Sheffield and the Housing Studies Association, supported by the Economic and Social Research Council.
The HQN governance toolkit will help board members assess how effective they are at governing their organisation. It will help you start to ask the right questions about how well your board is doing and think about what you need to do differently.
Our brand new rental bad debt and void loss policies protect RPs by safeguarding their income against losses from rising rental arrears and increasing voids.