We’re the first to have analysed the global accounts. And we’ve pulled out the lessons learnt from 2014. Our VFM Road Shows in December were packed full the latest advice and guidance. Don’t worry if you missed them. Just contact Anna on 01904 557197 for advice and guidance.
Topical weekly briefings on issues facing the sector. Recent briefings have included: Troubled families update, Complying with the HCA’s Consumer Standard, Flexible tenancies two years on and Business Planning, Risk Management and Welfare Reform.
Members receive regularly updated toolkits to help you assess your services and identify improvements. Latest toolkits include the private rented sector - a toolkit for local authorities, VfM toolkit, embedding equality and diversity toolkit and our complaints toolkit.
The HCA says you must stress test from June 2014. Book on to our seminar and find out how to do it.
“The Board loved it! It was the best Board Strategy Day ever. The scenarios were carefully selected to test how the Board would respond to plausible real-life challenges.” Poplar Harca, November 2014
Find out more about it. Book your session for 2015
The HCA says you must keep an iron grip on all risks. How can you do that?
We have designed a new business game. Board members and executives manage a landlord just like you through realistic problems.
Practical training for housing to support performance improvement and achieve fabulous results.
Technical training for housing to support performance improvement and achieve fabulous results.
The interim and project management service for housing and regeneration.
Are you looking to source top quality in-house training for your organisation? We can help!
HQN in-house training provides the most cost-effective way to train your staff. View our in-house training products here.
We invite you to join HQN's flourishing Equality and Diversity Exchange, led by three-times British Diversity Award winner Chris Root, a national guru and highly respected figure in this field.
Do you need to develop or recruit the right people? Our full range of services includes recruitment, strategic visioning events, team development, executive coaching and change management.
It’s never been more important to get facts right and to know about your customers. For those of you that missed our recent events on Real time data, HQN Associate Roger Jarman looks at the issues coming out of the seminars and the key points on how to use data effectively.
Some key data has been announced today for next year’s rent setting. Inflation has fallen. It is the lowest for five years. The key CPI inflation figure for next year’s calculations is 1.2%.
HQN has a track record of helping organisations achieve real and lasting performance improvements. View our in-house legal training products here.
Balance is essential when juggling these vital areas in your organisation.
Do you need to develop the right people, change or adapt your culture, review your structure, refocus your business?
Do we tweet enough about all your good work? We know there's lots of great things happening out there which other members will want to know. Call or email us, tell us and we'll make sure we tweet about it for you.
What initiatives are you planning for Christmas and the New Year? We all know how difficult this time of year can be. Whether it's about homelessness or debts, domestic violence, noise nuisance of loneliness, let us know and we’ll pass the good practice on to other members.
24housing magazine’s Top 50 Landlord list for 2014 has been published - revealing this year’s top-placed social housing provider.
Would you like to sponsor an HQN event? Click below for more information.
We’ve assisted others with their responses to the HCA. We’re here to help you:
• Confidential advice and guidance
• Health checks on the key areas.
Call our hotline 01904 557197 for an immediate response
Evidence is a joint project from HQN, the University of Sheffield and the Housing Studies Association, supported by the Economic and Social Research Council.
The Big Tenant Survey 2014 has shown only 44% satisfaction with landlord – compared to 85% satisfaction amongst tenants in the 2012/13 STAR survey reported by HouseMark.